Contributor
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1 Message
Re: Customer service rep lied to me about billing cost as a result of service change
I was promised better service faster internet. And $1,250 in gift cards for buying 5 cell phones. And a promo buy 4 ph get 5th free. And I was told I was only going to pay for 1 galaxy 10 and 1 style 4 full retail and if I turned in the other 5 ph it bring the price down on other phones. But none of it is true. My ph bill double for a very slow internet. Buffering alot. Can't see videos can't even get on internet. Pages get timed out that 5g thing and the super fast internet is what he sold and I never got. Now I have almost $3000 in phone loans. Pluse a $230 phone bill. For 5 lines when I was paying $100 for 4 lines with better internet.
formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
If the service was poor and right from day one, you should’ve returned all of your phones and ported your numbers back to your old carrier within 3 days to avoid activation and service charges, or within 14 days to be able to return phones and terminate all future responsibility to AT&T.
Since it seems you have waited out the 14 days, stayed with AT&T long enough to get a bill, then this is your problem now to resolve. You have to pay for the phones. But you can sell them to pay off your At&t account and go back to your previous carrier.
Credits for free phones take 3 months, and auto pay discounts take 2 bills.
Restock fees are $45 per phone.
Had you read all the papers you signed you would know all this.
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