RE: ATT Billing Dispute

Hello @victomofatandt , we're sorry you're not getting what you need. We can investigate further for you.  Send us a private message by clicking here and one of our specialists will contact you within two business days to assist further. Please include your name, account number, contact information and the best time you can be reached.

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I have an LG 4 that needed a new battery and ATT device insurance. I asked for a new battery, but ATT no longer carries the device and offered a new one. Because my deductible is $112 and a new battery is 14.99 I declined the new replacement. ATT sent one anyway. I returned the device as corrected but was billed the deductible and subsequently another $112. I have called many times and received promises of corrections and account credits, but the charges keep appearing. I have been disconnected, charged late fees, and charged to have service restored. I can not get the matter resolved. Tonight I was put on hold until the call center closed. Please correct this.

Hello @cbird32001 Thanks for posting!

I'm sorry you're having some issues with your account. We'll be happy to help you with that! Since it's account specific please send us a private message by clicking here (you will need to log back into the Forums, please don't reply to a forums notification email this post generates). Please include your full name, phone number, account number and the best time you can be reached.

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Dmitriy

At&t does not keep sending your debt to different agencies, they send it to 1 and when that collector gives up or gets tired of not getting anywhere they not AT&T sell it off to another  collector,i have a credit card that has been haunting me since 1990 and every time i apply for something the calls and letters start up again, its not on my credit anymore but they still try, Oh yeah this original 75 dollar debt has now turned into 2700.00 LOL!!! it goes up every time it changes hands

• Signed up for new service in beginning of November 2017 online. Because this was a new service, I qualified for NFL Sunday Ticket for free for the first year and 3 months of premium channels - all for around $94/month ($30 Internet + $60 TV package + a variable regional sports fee that's around $4)

• In December:  I was incorrectly charged for Sunday Ticket ($199.99). I called and was told to pay the $94.00, the correct amount.

•  Received a notice in mid December that failure to pay bill in full would result in suspension of services. I disregarded that as I believed that the bill was taken care of as I was told. December 19th my service was suspended. I had to call twice before it was restored. Was told to check my account by Friday (22nd) to see if the credit was applied. On Dec 28th (due date), I saw that the $208 was still on my account ($199.99 that I didn't pay + a $9 late fee for not paying my bill in full)
• In January 2018, called again to have the $208 credited to my account. They told me that it would be taken care of.
• Received my bill on Jan 22nd, and found $114.99 additional charges compared to the previous month. Breakdown of the charges found $35.00 account restoral fee and $79.99 worth in multiple charges for television restoral fees and partial month service charges. Called on Tuesday the 23rd and was able to get the $35 account restoral fee credited. Customer Service   submitted an Escalation request  to have the remaining $79.99 credit. Told I would be contacted by a manager in 48-72hrs. Never received a call back. Called again to ask why I was never contacted.  Customer Loyalty center was able to credit my account $20 for one of the restoral charges, but I still have $59.99 left to settle.