Contributor
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1 Message
Phone lost but tracking # shows was deliveres
Att is staying they have not yet received my phone I sent in. However the tracking # shows phone was delivered on Dec4th, 11 days ago. Customer service said I would continue to be charges for the phone until they receive it, but tracking shows it was already received. Please help!
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hi there @Piascikt,
Thank you for reaching out to our Community Forums! I’m sorry to hear you are having trouble locating your returned devices. This is definitely something we want to make sure gets corrected.
To get started, I will need a bit more information. Please send a private message to @ATTCares with your account details and a good contact number. Once I hear back, I will be able to help track your order down.
I look forward to hearing from you. Take care and have a great day!
Denise, AT&T Community Specialist
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