Contributor
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1 Message
Payment plan
I was told this morning that I would be able to extend my payment. Tried to pay my payment arrangement at a store location last night and was told their registered were closed I could only use kiosk. Didn't have change and I couldn't afford to over pay my agreement. Chatted twice waiting on a supervisor only to find none were in the building...twice. Spoke with a rep who said they would take care of it then a super isor who advised me to make the payment today and don't have the option to extend the bill that became due yesterday. Was told that once I paid today it would open up the payment options. Not my fault I couldn't pay yesterday when the location turned me away and I couldn't get change. When I came right back they were closing the gates even though it wasn't quite 8 yet. I need a 2 week extension and was told this morning I would be able to
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there @Anniee75
Thank you for posting your concerns. I’m so sorry to hear you were unable to make your payment at your payment location and know how frustrating that can be.
I’ll be happy to help you!
The AT&T payment arrangement option is completely self-service and can be made by you either online at www.att.com or from the myAT&T app.
Please keep in mind that any payment arrangement would need to be made before the due date of your bill.
For quick and easy steps on making a late or payment arrangement, please visit our Payment Arrangement site.
You can also pay your bill several ways for your convenience.
We apologize for the inconvenience but hope this helps!
Tim, Community Specialist
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