Never Credited For New iPhone7

ATT does not use contracts any more.  If you agreed to a 24 month payment plan, it is on the phone only.  

Credits take 2-3 bill periods as long as your account remains in good standing.

 The offer required Direct TV satellite service and a port in from a competing carrier. 

Did you get Direct TV?   What carrier did you switch from?

Yep, I heard the same thing from ATT. I did sign up for DirectTV, 24 mo contract. I was never told I had to port in a new number. Never. I was already an existing ATT customer. This is a complete failure on my part for not getting anything in writing, and a complete failure on ATT & DirectTV for having a 3rd party give away 'free' iPhones for a 24 mo contract.

Question: I paid taxes on my 'free' phone in December. I was told this is the only thing I would have to pay for. The charge for the phone came through later. It's been over 3 billing cycles and I haven't seen a credit.

Just FYI, the name of the 3rd party is Clearlink. They said multiple times I had to do nothing besides sign a 2 year contract with DirectTV. Was it possible the rep was misinformed? Perhaps. But I bet if the call was recorded ATT could have proof I was guaranteed a new phone.

I've been a loyal ATT customer for almost 20 years. My account is in good standing because I was told by an ATT supervisor to keep paying my full bill so my account didn't go into default.

Here are some key dates:

dec 2016 - paid $52 in taxes for my 'free' phone. This was NOT paid through my ATT bill.

1/27/17 - spoke with an ATT supervisor named Mary who documented my entire story and was told it would be sent to fraud and I would be contacted in 4-5 business days. Never happened.

2/4/17 - spoke with fraud who said it wasn't a fraud issue and my complaint never got sent to them.

then spoke to Customer Sevice who sent me to 'Specialty Services'. Specialty Sevices tol me the credit takes 2-3 billing cycles and would come through. We just got our 3rd billing cycle bill with no credi.

I appreciate your feedback.

The advertisement was from a flier that came in the mail. Perhaps they had the 'ported over' in small print? Talk about deceptive advertising if that's the case.

I would have never signed up if the free phone wasn't offered. 

Regardless, I still have my old phone. Do you know if I can return the 7 and get a credit?

Thanks again.

You have only 14 days to return a phone.  You must be way past that.  You can sell it and use the cash to pay off Next.

It was in the fine print, but still clearly says, must port from eligible carrier, specifically excludes Cricket and other ATT owned companies.