Tutor
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4 Messages
If you unlock your device you still have to cancel your service for that device
Where’s this policy? I unlock my tablet 4 months ago and was still charged for the service I couldn’t use. Att said that can’t refund the payments. I have been with them for as long as I can remember and was paying a huge bill and I’m up for an upgrade. I asked for a copy of the unlock policy where it states I am still obligated to pay for the service, they told me to go to a store. Does anyone have copy of this policy or had the same issue?
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
Unlocking a device does not terminate its service.
1. iPads are not locked at all, so how would that work?
2. Many unlock phones they pay off, but continue with service. (I do).
3. Is ATT supposed to automatically know if you are continuing with service or not?
Uh, uh. There are 3 ways to cancel a line. 1. Port the number out to a new carrier. 2. Call ATT and ask to cancel the line. 3. Cancel in person in an ATT company store.
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
https://www.att.com/support/article/wireless/KM1008472
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DrunkenTiger420
Tutor
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4 Messages
6 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
You didn’t read, I have an iPad, it’s unlocked, I have and want service on it. I have a paid off Samsung. I unlocked it. I sure as shooting want service, I’m using it. Unlocking a device DOES NOT terminate service.
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DrunkenTiger420
Tutor
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4 Messages
6 years ago
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
It’s in the wireless terms of service: https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html. Read paragraph 1.
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Anonymous
New Member
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25.7K Messages
6 years ago
@DrunkenTiger420 Why would you think unlocking your device makes it no longer work in at&t? It absolutely still can work, so why would you expect at&t to terminate service on a device you still can use? Your post has no logic
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
There's not such "policy," so you will not receive one.
There is a policy that you must pay for service until you request to have it canceled. That has nothing to do with unlocking. The only policies related to unlocking cover eligibility and procedures, because nothing else is relevant to unlocking.
Now I'm curious, though. As @lizdance40 pointed out, iPads are never locked. What did you do that you thought was unlocking the iPad?
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
@MicCheck imagine the chaos if unlocked devices were automatically terminated. 😲
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mynameis
Associated Member
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118 Messages
6 years ago
Just because you have a device unlocked does not mean AT&T (or any provider) should be terminating your service. I had my LG V20 unlocked once I paid it off and I am still currently using it on AT&T. I would have been pretty upset had they terminated my service. AT&T is still providing you wireless service until such a time as you request it to be terminated therefore you are not owed any refund. The service was there....you chose not to use it.
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