I'm getting billed for a phone I sent in

Hi @NeedSome123!

First, I’d like to apologize on the time you had to be on the phone with us. We work to make sure anytime you contact us we take care of matters in a quick manner and this is not what we want anyone to experience.

Once we receive your phone and it’s been scanned into our warehouse, we’ll refund your charges.

Typical returns take 5-7 business days to reach the warehouse and complete processing.

If it has been more than 7 business days and you have not received your refund, please let us know and we’ll be happy to reach out and further assist to get this resolved.

Also please let us know if you have any additional questions or concerns.

Thanks and have a great day!

Anabel, AT&T Community Specialist

I am still getting billed for the phone that I returned back in October. I tried calling your toll-free number and the call got dropped which never happens ecxept when I'm calling the 800 number...this is quite frustrating...

Hi again @NeedSome123!

I’m sorry to hear you are still having this issue. I will be more than happy to provide some more assistance to you.

I would like to work with you personally to get this resolved. I invite you to send me a private message to @ATTMobilityCare. Please include your full name, phone number and a good time to reach you.

I look forward to speaking with you. I hope you have a fantastic day!

Anabel, AT&T Community Specialist

Thanks

@NeedSome123 This is a public forum, please remove your personal information. If you don't, a moderator eventually will. Please send your info to @ATTMobilityCare via the private message as your were asked.

Thanks for that! I got an email and hit reply...