Hurricane Matthew and relief of data overage charges

@lisabone  Please review the relief offer here.  http://about.att.com/story/att_expands_relief_for_those_affected_by_hurricane_matthew.html

"In counties in South Carolina and North Carolina, talk, text, and data usage from October 7 through 11 will not result in overage charges for post-paid customers.**"

Then review your usage on the bill for this time period.  Usage before the 7th and after the 11th is not exempt from charges.  

For example:   If you have a 15 gig plan and used 20 gigs, and only 3 gigs were during the time period forgiven, then you would still be charged for 2 gigs.  

Thank you for the response.  We have a 20 GB plan and we went over by 7.8 GB. On 10-07 alone, we used way over that amount so it should all be  covered and our billing cycle ended on 10-08.  

It's paid and I will never see that money again.  I will be looking into changing carriers now.  

Section 1.4 of TOS 

https://www.att.com/legal/terms.wirelessCustomerAgreement.html#whatChargesAmIResponsibleFor

You have the right to dispute charges, but have a limited time to do so.  Note address to mail a letter.   Also in section 2 is your right to arbitration.  Since your bill is paid, they can't make a fuss about late payment.  

Were you given an explaination?   

We did see a post from someone who hadn't changed his address from a non effected area (recent move). He did not get his overage waived.  

@lisabone Is your billing address in the area they say they are crediting?

People are getting this credit

https://forums.att.com/t5/Wireless-Billing/hurricane-Matthew/m-p/5035778#M111402

@lisabone

Contact by message @ATTMobilityCare. And give them a time limit to fix it.  If that fails to get results, then its time to stop playing nice and file an outside complaint.