Contributor
•
1 Message
Go phone rate increase
Just got charged $10 to add $5 to my account, everyones phone rates are going up and we are not being notified.
Contributor
•
1 Message
Just got charged $10 to add $5 to my account, everyones phone rates are going up and we are not being notified.
ATTHelp
Community Support
•
231.5K Messages
6 years ago
Good afternoon @Ruthmbraunmails
Thank you for reaching out to us. I know just how awkward it is receiving a charge for more than what I’m paying. I’d like to look into what happened for you.
In order for me to help, I will need to get some more information from you. I will be private messaging you shortly to ask some questions.
I hope to hear back from you soon! If you have any additional questions or concerns, please reach out to us at your earliest convenience. Have a wonderful day!
Alex, AT&T Community Specialist
0
0
formerlyknownas
ACE - Sage
•
117.2K Messages
6 years ago
No, you got charged $10 to add $10 to your account. The minimum refil has been $10 for at least 5 years
0
0