New Member
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25.7K Messages
Free LG G5 with AT&T Next/Next Year
I signed up for the At&T online ONLY offer where you get a free LG G5 with the At&T Next or AT&T Next Year plan. The first 2 billing cycles will bill an installment and as of the 3rd billing cycle the first 2 installment payments will be credited to the 3rd bill. I checked my installment plan for the line that was added under that promo and it shows future installments scheduled to be billed. Why is that?
maronsp
Tutor
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6 Messages
7 years ago
Hey, did you ever get your bill credits for the LG Phone? I signed up for an offer found in the "offers" section of my bill for a free LG G5 as you mentioned and now ATT says they are not able to find the offer.
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Anonymous
New Member
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25.7K Messages
7 years ago
I just received my 2nd bill so I'm not sure. Next month my 3rd bill should be available around this time also so I will keep you updated! I tried calling several times and going in-store and noone is able to see the offer either, but I'm told it "should" go thru as of Bill 3.......
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formerlyknownas
ACE - Sage
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117.3K Messages
7 years ago
@maronsp The offer specifically says "not an upgrade offer". It's only free with credits if you switched to ATT like the OP, during July.
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maronsp
Tutor
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6 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.3K Messages
7 years ago
Of course I would not see that....
this is the only free G5 offer I could find. It agrees with the offer the OP got.
You will have to find a copy of the offer.
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cjharrison4
Teacher
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8 Messages
7 years ago
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cjharrison4
Teacher
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8 Messages
7 years ago
I read the fine print prior to purchase, just as I'm sure the rest of us had, and the myATT app said one of my existing month to month lines was eligible. That line was only couple months old and was a line eligible for ATT next, hence my going ahead with this.
I really do like my ATT service, but this will make me jump ship if something doesn't happen.
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lissee
Contributor
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2 Messages
7 years ago
I swear they are crooks- I am totally getting screwed over on this same deal- no one can seem to locate the offer. BEYOND frusturated and upset with this- I was supposedly getting two "free" phones I am now being charged over $1200 for. How do we fix this?
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Danstewart
Contributor
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1 Message
7 years ago
I am having the same issue where they can't find any record of the promotion. I was told to send a physical letter to AT&T with copies of my chat transcript asking AT&T to honor this promotion. It will take about three weeks to see if they will honor it.
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paul282000
Contributor
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1 Message
7 years ago
I also had the same thing happen. I purchased my LG G5 phone on July 13th 2017 on my ATT app. I logged in that day and i had a red notification saying "Offers". The first offer said Free LG G5 offer Online Only. I clicked Shop now button below that specific offer and followed all the steps and purchased the phone thru the app. On the last Congratulations screen it said allow 2 billing cycles to receive your monthly credits. This month is month 3 and no billing credits. I have contacted ATT twice now and no one can find the offer. ATT customer service says sorry there is nothing I can do. This is unacceptable. There are 12 separate comments in this ATT community forms (https://forums.att.com/t5/Wireless-Billing/Free-LG-G5-with-AT-amp-T-Next-Next-Year/td-p/5231287#M122957) from people who have the same issue. The ATT App had this offer specifically for my account, no where in the details that day did it say for new customers only. I was obviously a current customer because I was logged into the ATT app. I have had ATT wireless for many years. I am extremely disappointed and ATT needs to correct this mistake for myself and all the people in this community forum.
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