Contributor
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1 Message
Data usage
So I get an email that I'm nearing my data limit and about to go over. Am I not to assume that when I see the wifi symbol in the upper left that I'm on wifi? I font see how I can be near my cap. Do text msgs use data? I have unlimited texting on my plan. Thanks.
ATTJulieCS
Former Employee
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1.1K Messages
11 years ago
Thanks for you post @Nlwigg. Send us a Private Message with your full name, account number, contact information and the best time you can be reached. One of our managers will gladly take a look at your bill to see what's causing the increase.
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Unsatisfiedcomsumer-14
Teacher
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27 Messages
11 years ago
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Unsatisfiedcomsumer-14
Teacher
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27 Messages
11 years ago
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jaybaby2010
Contributor
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1 Message
11 years ago
charged. but im using my wifi 95% of the time now I get a text saying i used 65% of my data this really starting to sound really funny. Because thought when you use wifi you are not using your data. what is the deal with wifi and data are we being charged if we leave our wifi on
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wingrider01
Expert
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12.2K Messages
11 years ago
If your phone goes into hibernation, wifi is turned off for battery savings, if the wifi signal drops or degrads the phone automaticly switches to cellular
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Robsdna
Voyager
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1 Message
11 years ago
Plain and simple Data charges are making it pointless in even having a smartphone ...phone companies are ruining it and you tell them they say oh connect to wifi but i dont have access in my car or when im jogging or just plain out and about....whats the point of watching movies or streaming or playing a game .... Its a corrupt world we live in ...the richer only get richer.
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wingrider01
Expert
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12.2K Messages
11 years ago
So make a stand go to a gohpone or back to a basic phone, then the carriers are not making a lot of money off of you. sadly you would have to give up the abilty to access your facebook page from anywhere or watch that youtube video that is a must see. You have to make the decision, and it could be a tough one, stay with your toys or stop paying for a luxury service.
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I_Make_Glasses
Contributor
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1 Message
10 years ago
You can manage your data, and others using the MyAT&T app. It will give you the option of turning off devices that are incurring too many overages. Jeremy in tech support in Lubbock Texas helped me with this same thing today! Also, even if you exit the application it might still be running in "sleep mode" and then the wifi is disconnected and the data will be back on the 4G. Hope this helps!
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bugbear56
Explorer
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6 Messages
10 years ago
There are also 3rd party apps that monitor data useage and will show you exactly how much data each app uses, for android I use 'MyDataManager', free on the play store, This really helps you figure out what app is causing the data overages, and you can set it to turn off cellular data at a prest limit so you don't go over.
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LabLvr
Tutor
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4 Messages
9 years ago
I have an Iphone 6plus abd that did not work.
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