Contributor
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1 Message
Cancel the payment
Hello,
I had some problem with the payment. My expiration date is on April 14 but I paid for it today. After that i chose Autopay and got a message that I will be charged on April 14. This means will be charged twice. Could you please cancel my first payment?
I tried to call you but there is no way to reach to someone to report the issue. I am an international customer so I hope that you could send me an email to linht2n dot hut at gmail
Thank you so much!
Best regards,
Linh
ATTHelp
Community Support
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231.5K Messages
7 years ago
Greetings @linht2n!
Your initiative to correct this AutoPay error is definitely appreciated. When it comes to any bill payment, the importance is always great! I’ll be pleased to help you further.
In order to view your payment information and resolve this matter more, you will need to validate your account. Please reach out to our Advanced International Support at +1-314-925-6925. This call is free from your wireless phone while traveling internationally. There is a charge if the call is from a wired phone; however, our advanced tech team obtains a callback number and can call you back to minimize costs.
I hope you have a great rest of your week and take care!
Shenoah, AT&T Community Specialist
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