Mentor
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38 Messages
AT&T did not offer the deal promised by the customer retention team
Hi All,
Called customer retention and discussed cancelling service. The service rep promised the following deal:
15gb rollover data - $100
ipad (no contract) - $10
iphone (no contract) - $15
basic phone (no contract) -$15
iphone (contract) - $25
iphone (contract) - $25
This was on 3/19/2015. I was excited, I switched to this plan.
Received my bill on 4/14. The bill showed the following
15gb rollover data, mobile share value plan - $100
ipad (no contract) - $10
iphone (no contract) - $15
basic phone (no contract) -$15
iphone (contract) - $25 $40
iphone (contract) - $25 $40
I called the AT&T team. The rep said it was clearly stated in my discussion record from the 3/19/15 phone call that this is what was promised. However, they said the rep made an error.
How can this be?
Can anyone from AT&T help fix this? I've called several times only to hear the same message from AT&T that said, "I am sorry, AT&T's representitive made a mistake, your phone bill is $30 more per month than we quoted you" This is insanely frustrating.
Thanks.
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
That is the price for a phone line under contract. The retention rep made a mistake.
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kayakboy000000
Mentor
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38 Messages
9 years ago
$15 is the price under contract. I was quoted $25, which I agreed to. AT&T fell down on their committment and charged me $40, which is unfortunate.
Perhaps may still go shop around.
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