Teacher
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5 Messages
how to get in contact with AT&T executive office
I need to know how to get in touch with AT&T corporate headquarters. If anybody knows how I can email them or actually have a phone conversation with somebody over there. After being a 14 year customer with AT&T, they have made false agreements with me on July 22 , And I need somebody at corporate headquarters to be aware of my entire situation. As my phone has been completely canceled, I just started a new business this year so financially things are quite tough right now. And the phone number associated with my business is the one that is now canceled! Can anybody please help me
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
This is a customer to customer forum, not customer support. You are talking to other customers. You can certainly contact corporate but not by email. ATT does not do customer support via email. If you want to contact corporate, use old fashioned snail mail. You can find the corporate address here: https://investors.att.com/resources/contacts.
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Constructive
Former Employee
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32.9K Messages
6 years ago
and it will continue to get deleted by the admins,
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Former Employee
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32.9K Messages
6 years ago
@bwal111111 going to an at&t store is a waste of time they do not have access to recordings and they cant lower your bill
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MicCheck
ACE - Expert
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14.3K Messages
7 years ago
Why was it canceled? If there was an error, it should be quite easy to get it turned on again.
To be frank, the "corporate headquarters" is not going to help with customer service issues. If you give us a bit more information we can help point you in the right direction, though.
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Dianeirving
Teacher
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5 Messages
7 years ago
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Dianeirving
Teacher
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5 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.5K Messages
7 years ago
False agreement? What kind?
Accounts don't get suspended for no reason. If your bill is not paid in full, service suspended, the only remedy is to pay the bill. If you are disputing a charge, fine. You can dispute formally, but must still keep payments current.
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Dianeirving
Teacher
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5 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.5K Messages
7 years ago
@Dianeirving
If services are suspended, you would have to pay all amount due to get it restored. That would mean if another bill comes due, you owe for 2 months. Once service is restored a restoration fee of $40 per line is added.
Sorry to be blunt, but if your bill is not paid on time every month ATT won't miss you a bit and other postpaid carriers won't want you. You're better off defaulting on a mortgage than your cell bill. I don't think your numbers can be ported out unless active so you have to pay up to get them off suspension.
If you pay for service only, no cell carrier is that expensive. If your bill is $500 a month and half that is installments, you have to change how you manage your money.
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Dianeirving
Teacher
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5 Messages
7 years ago
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