Contributor
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2 Messages
customer service
I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor what they have said each time has been a horrific experience. The most reason was stan. Will someone help me out?
formerlyknownas
ACE - Sage
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117.5K Messages
7 years ago
The automated message was not a reply to your problem.
Simce we are customers, not ATT. And have no idea why you were promised a phone, we really have No solution for you. Employees can’t just go rouge and give away free phones. Not if they expect to keep their jobs
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ATTHelp
Community Support
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232K Messages
7 years ago
Good evening @marketing_ideas,
Thank you for posting your concern on the Community Forums! I am sorry to hear about this experience. I ‘d be more than happy to review this situation in more depth and assist!
Please send us a private message to @ATTCares with your full name, phone number and details about the credits you were promised. This way we can explore options to solve this matter.
I look forward to speaking with you soon and working with you towards a resolution.
Thank you for reaching out and have a wonderful rest of the day!
Anabel, AT&T Community Specialist
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