Tutor
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6 Messages
Using qualifying DirectTV for unlimited mobile data
Hello,
I have a family member with qualifying DirectTV service and have previously applied it to our mobility account for unlimited data. Every month, I get messages about how they have removed our unlimited data and moved us to 20gb again. I've been calling every month to get this clarified and keep unlimited active. This passed month, I've just been busy and I've been charged at the higher rate of 20gb, this is really frustrating.
Can there be anything done to keep the account information in order and keep me at the unlimited without me having to call every month and get it corrected. Let me also add, that since this has been in effect, and I've been calling every month, the customer service reps have been getting progressively less helpful and don't seem to want to understand the situation. Please let me know if there are questions.
I have a family member with qualifying DirectTV service and have previously applied it to our mobility account for unlimited data. Every month, I get messages about how they have removed our unlimited data and moved us to 20gb again. I've been calling every month to get this clarified and keep unlimited active. This passed month, I've just been busy and I've been charged at the higher rate of 20gb, this is really frustrating.
Can there be anything done to keep the account information in order and keep me at the unlimited without me having to call every month and get it corrected. Let me also add, that since this has been in effect, and I've been calling every month, the customer service reps have been getting progressively less helpful and don't seem to want to understand the situation. Please let me know if there are questions.
Accepted Solution
Official Solution
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Legionnairez Starting yesterday, the DirecTV plan is NOT required, so the addresses do NOT need to match any more.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Your DIrecTV and Cell phone account must have EXACTLY the same address or they won't let you keep the unlimited plan. ARE THEY IDENTICAL?
The names shouldn't need to match but the address needs to be identical.
I'd think you could change both addresses on line.
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Legionnairez
Tutor
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6 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.3K Messages
7 years ago
Why would billing and service address be different?
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Make them all match and give it another try and see if it sticks.
PLEASE let us know if that turns out to be the issue.
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weaglesloth
Tutor
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2 Messages
7 years ago
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Legionnairez
Tutor
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6 Messages
7 years ago
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Legionnairez
Tutor
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6 Messages
7 years ago
The issue after another hour on the phone with customer service is that there was a switch from Uverse to DTV. The account numbers didn't make sense to them, as there wasn't a current uverse customer with that account number and directv reps couldn't locate the account with an account number that doesn't mesh with their system. I don't personally get it but that's what I'm told.
But they figured it out eventually and the final time I called, I was already placed back on the unlimited plan. Neat!
Thank you everyone for your help and advise. I'll wait and see if the problem persists next month.
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Legionnairez
Tutor
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6 Messages
7 years ago
The billing addresses match perfectly. The clause is that the service address doesn't have to be the same. Nor does the account name for instance my sister could order it and have the service installed where ever, and as long as the billing address matches, we're good.
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Legionnairez
Tutor
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6 Messages
7 years ago
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