Contributor
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2 Messages
Upgrade fee for iPhone 6
I am no longer under contract with AT&T so I don't understand why I have to pay $40 to "upgrade" to the iPhone 6. I can just take my business to Verizon or another carrier and not have to pay the $40. Is anyone else bothered by this unnecessary charge?
formerlyknownas
ACE - Sage
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117.3K Messages
9 years ago
@AngryPerson81
The Apple website is wrong. I have passed the information along, I don't know why it hasn't been fixed yet. the ATT website is correct.
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ryan_975
Tutor
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4 Messages
9 years ago
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formerlyknownas
ACE - Sage
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117.3K Messages
9 years ago
@ryan_975
I didn't say it wasn't there. It is, it should NOT be. It is Apple's error.
I just got off the phone with 1-800-my-apple and they said while both apple and ATT know of the error, they have not been able to fix it yet.
please call ATTENTION and have them credit the $15 on your bill.
I repeat, again, the charge is wrong, you are entitled to a credit. Do not wait for ATT to catch it, call and request the credit.
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ryan_975
Tutor
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4 Messages
9 years ago
I called to talk to an AT&T support person and they said the $15.00 upgrade charge IS correct as of August 1, 2015 for Next and BYOD phone changes. However, they did waive it for me as a "one time courtesy" since it was such a recent change in their policy.
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whssoccercoach
Teacher
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18 Messages
9 years ago
That is absurd..you buy your own device and they charge you an "upgrade" fee that defies logic...
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AngryPerson81
Tutor
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5 Messages
9 years ago
Just as I suspected. How many people will take the time to call ATT over this "upgrade" fee? Seems like a huge money maker to me.
According to this article (http://www.droid-life.com/2015/07/21/att-raising-upgrade-fees-to-45-will-add-15-activation-fee-to-next-and-byod-customers-on-august-1/) the "upgrade" fee is only supposed to be for new lines. Seems like awful good timing to do it one month before the iPhone release. Guess they want us to pay for not only monthly service but also the privilege of using our phone on their network. I love oligopolies!
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formerlyknownas
ACE - Sage
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117.3K Messages
9 years ago
@AngryPerson81
The link keeps saying page not found.
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formerlyknownas
ACE - Sage
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117.3K Messages
9 years ago
@ryan_975
WHat the? Both Apple and ATT are telling me it's a mistake...
I bought my last 3 phones somewhere else (eBay). If there is a fee for paying full price, then I will continue to buy my phones and move my sim card myself.
annoying....
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venkyan
Contributor
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1 Message
8 years ago
Why does AT&T charge an online upgrade fee of $45 for a new 2 year contract phone, when it is not part of the next/monhtly payment plans? had i purchase a new service or one of the monthly next plans - i would get charged upgrade fee of $45.
Customer has to pay a penalty of $45 of paying upfront; this is like signing up for those olden days mortgage loans, where if you pay in advance, you are penalized
I spent long time with CS on phone, on chat and also spoke to loyalty department. Been with AT&T for 15 years, never had such an experience in the past. Really dissatisfied today
Instead why dont you just include the $45 in the cost of the phone itself, that way, you dont find it difficult to explain th concept of an upgrade fee. and we will see the total cost and not even come nearby of buying a phone
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scabrera22
Contributor
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1 Message
8 years ago
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