The worst customer service ever

I feel this needs to be told. So here goes.
I call in to activate a voicemail service on one of my lines that was never activated (no big deal) and had that resolved quickly. YAY!
The rep then goes on to tell about how I can get 2 Samsung tablets for free. Whaaaa!? Sign a brotha up. Now, I already have a tablet that is a terrible LG. Can I use one of the Samsung's as an upgrade to that one? I ask. Im told yes after a brief hold. Even better. I then ask one more question (because I've been had by Verizon before this way. ) I ask her (Renee) if there will be a bunch of bullspit activation fees for not doing anything? Renee puts me in hold again but this time longer. She comes back on stating that she had her manager waive all the fees. So there will be no fees. Just $10 a month to activate another line on my account. I'm down with that.
She then proceeds to verify my address which was wrong. Not just by a little bit of was my previous address. I normally wouldn't have a problem with that but I had just updated it 10 days before to my new address. I give Renee the correct address and spelled it out letter by letter. She gives the thumbs up and says she is priority mailing them. Man, this Renee is a boss.
The next day I wake to confirmation emails that have the tablets shipping to the incorrect address. Whaaaa!?
I immediate start a live chat while I'm at work and am assured that I will not be responsible for anything with the tablets and they will be sent back to the warehouse ( this is the shortened version from a 3 hour long chat session with multiple transfers to different reps)

Fast forward to bill time. I receive a 250 dollar bill. Uhhhhh.
I start another live chat.
First guy: the charges cannot be removed blah blah blah. Copied and pasted responses from a transcript. I demand to talk to someone else. I get connected with nicole.
Nicole: I'll take it off your next bill. Uh no Nicole, you'll take it off of this bill. She gives me the good ole "I cant". I demand to talk with someone who can. I get connect with alija.
Alija: more copy and paste and completely different numbers than what's on my bill. I'm soon done with him as he's is talking about something that's not even real. I demand a manager. I'm connected to Mac.

Mac: you have data overage charges and international calling fees.
Me: Mac, what in the love of pizza are you talking about? How did I go over my data if I have rollover data this month.
Mac: uh. Um. Uh.
Me: I would have been sent a text and email saying I was over on data.
Mac: you were sent a text and email.
Me: Um no sir. Tell me international phone number I called as well.
Mac: Uh. Um. Uh.
At after 1am I tell Mac to have a manager or supervisor call me. He says that's what he is. I tell him I want him to have someone superior to him call me at 1:10pm (12 hours from then). He says he would and of course I receive no call.
I call and hourish ago now and get Eric. Me: Eric I'm going to verify my account and hand you to my wife because I'm going to lose my mind on you if this goes South again.
Eric verify everything and away they go. Eric is happily telling her why the bill increased by 116 dollars. Then she hits him with the information above.
Eric: Oh. I see. Hmm. Can you hold?
Wife: Gladly.
Eric comes back on the line and let's us know part of the bill increase is for the phone upgrade (which we knew and agreed to.) and won't be removed (cool). The fees for the tablets have been removed from this bill as well. Heck yea. Conversation over in 15 to 20 minutes.
Eric you are the man.I don't know your real name but hopefully this does find you. The others did nothing to help and lied straight to my face. As soon as the phones are paid off I'm done with att as a whole including the directv. Directv had the best customer service and it has now gone sour as well since att took over.

Sincerely,
Never to trust you again att.

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