Tutor
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6 Messages
Stop using Prepaid account but receiving due amount
Hi, I had a prepaid account and I want to cancel this account when I left US. I was told that I can just stop paying the bill and the account will be automatically canceled. But I received an email saying I had a 200 dollar due amount. Should I just ignore this and wait for AT&T to cancel the account? I just do not want to ruin my credit and do not know what to do now since I left US and can not go to the store to cancel the account. Million thanks to anyone who can help me.
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
Are you sure you are prepaid? There is no prepaid plan that costs $200, it is not possible to owe $200 unless you are the owner of a multiline plan. Anyway, if you really do have prepaid, ignore the email. Prepaid accounts do automatically close if you stop paying. Not paying will not impact your credit.
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huahua123123
Tutor
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6 Messages
5 years ago
Hi thanks for your reply. It seems that At&t is adding $66.56 past due amount each month. Does this mean a postpaid account or a prepaid account? Sorry I am a little bit confused. Million thanks!
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
NOT prepaid. You have a postpaid account.
The only way to cancel a post paid account is to either port the numbers out, or call AT&T and cancel service.
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huahua123123
Tutor
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6 Messages
5 years ago
OMG. Thanks for your help. Do I have to call on my own? Can others do it for me? Do I still need to pay for the bill in this case? I thought I got a prepaid account....
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
You need to call and yes, you do still owe that bill and ATT will ding your credit if you don’t pay.
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huahua123123
Tutor
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6 Messages
5 years ago
now call instead?
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
If your friend can provide the account security pin and convince them they are the account owner, yes. If they say they are calling on your behalf and they are not an authorized user of your account, ATT won’t talk to them.
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