Tutor
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8 Messages
Recovering old cell phone records.
I called at&t wireless today to ask about recovering old phone records. The lady said if it was farther back that what is on the login usage page it has to be court ordered. But I saw something a while back that said I could get up to 5 years. If anyone can help I'm in a lot of need. Thank you
Accepted Solution
formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
AT&T has to keep 7 years of records, I understand they keep 10. They do not keep 12 to 16 years back.
As a customer, you are entitled to your own records. You can call and ask for your old bill reprints as far as 2009. No usage is included in old reprints, only billing.
They aren’t required to and would have purged older than 10 years.
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ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello and good morning @Mikednwy.
Thank you for reaching out to the Community Forums. We try to facilitate your account needs, and I want to help you out with your request.
You can go online to view, and print previous bills up to 16 previous bills. If you require reprints prior to what is available online; we will need to assist you with this. I will be sending you a private message to your Forum’s Inbox, so I can help you with your request. Keep an eye out for it.
Let us know us if you have further questions, or concerns with your account. I wish you the best, and have a great weekend!
Richard, AT&T Community Specialist
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GodsDescendant
Contributor
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1 Message
5 years ago
Hi
This may be kind of crazy but i want access to my wireless and all mobile phone records from april 2003 - march 2007.
From what i was informed, only the fed government can make such requests and even then its has to be validated as an investigation. There has to be a way and I am willing to go through whatever process necessary. Thanks.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
@GodsDescendant You can’t get what doesn’t exist. There is no way ATT has records back that far. Even if they did, as noted above it would only be the billing information, not the usage logs.
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Stevecandy2000
New Member
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1 Message
3 years ago
I’m having issues getting a copy of my phone call records. I am no longer a customer and can’t sign on. I have called customer service and they weren’t able to get them for me. I don’t know what else to do!
(edited)
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MicCheck
ACE - Expert
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14.2K Messages
3 years ago
Call and ask for copies of your detailed bills for the time period you need. There's a charge for each one and as a former customer you might have to pay upfront.
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OldBill2020
New Member
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3 Messages
2 years ago
I need to get my phone bills from mid-2019 to mid-2020. The two customer service reps I spoke with couldn't access bills farther back than 16 months (the same time range I can access online). What is the special process to access these bills? Thanks!
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Constructive
Former Employee
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32.9K Messages
2 years ago
You ask for detailed reprints. They will cost you 5 dollars for each month.
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OldBill2020
New Member
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3 Messages
2 years ago
Thank you Constructive! I asked for reprints, the two reps told me that it would cost $5, but then they said that the system was giving them an error message when they tried to go back beyond 16 months. This makes me think that there is some other tool (that front-line customer reps don't seem to know about) that needs to be used. Any ideas?
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oldbill2019
New Member
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1 Message
2 years ago
OldBill2020-Were you able to get the reprints?
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