Contributor
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2 Messages
Porting a number to a new line?
Hi guys,
I've recently ported a number to a new line and I'm wondering what the AT&T representative needs from me to do so, other than the phone number itself and my other carrier's information.
The rep asked me for an IMEI number but I'm not sure why they need that if the phone number just needs to be ported over. Not to mention I have multiple devices I'll be alternating between. Do they need any device to be registered for each line, network, or something?
I've recently ported a number to a new line and I'm wondering what the AT&T representative needs from me to do so, other than the phone number itself and my other carrier's information.
The rep asked me for an IMEI number but I'm not sure why they need that if the phone number just needs to be ported over. Not to mention I have multiple devices I'll be alternating between. Do they need any device to be registered for each line, network, or something?
formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
First a redundancy. Number = line. I think you mean account.
If you ported a number With phone reps, you just have to wait for the SIM card to come by mail.
You were asked for the IMEI to check the phone would be at least minimally compatible with ATT service.
You can use any phone you want in the future by moving the SIM card.
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2010ngojo
Contributor
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2 Messages
7 years ago
I still don't understand why they need the IMEI. Don't they just have to port the number. So what if I gave an IMEI of a phone that isn't compatible with AT&T?
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
If you give an IMEI for a phone that won't work, they should tell you so. It also may be to confirm the size SIM card needed. They should always check. The IMEI is not needed to port your number.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
As noted, the imei is not actually needed but to get your line provisioned correctly so that all services work, knowing the actual phone helps greatly. If you are going to be using multiple devices, you may find some things don't work until you update the imei.
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