Contributor
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3 Messages
No Service
What is going on with the service to the central Massachusetts area? Everyone that I know in my area with At&T wireless has not had service since 1130 pm on 12/1/16
Contributor
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3 Messages
ATTHelp
Community Support
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232K Messages
7 years ago
Hi there @LAW956!
I’m sorry to hear that! Staying in touch is very important, so an issue like this would definitely be frustrating!
I had a look at the area in general and found no region wide outages. However, this does not mean a problem is not occurring near you!
If you’re still experiencing this please provide us with your zip code, so we may review the specific towers nearby!
Thanks for bringing this to our attention! Have a great day!
Rafael, AT&T Community Specialist
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LAW956
Contributor
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3 Messages
7 years ago
Thank you
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ATTHelp
Community Support
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232K Messages
7 years ago
Hey @LAW956!
Thanks for following up! So we reviewed your area and found no towers problems. However there was an area west of Crystal Lake that did have a rather large number of Microcells in use. This could suggest poorer than typical coverage indoors.
Are you still experiencing “No Service”? If so we want to investigate this matter ASAP! You might try out our Troubleshooting Tool for Phone Calls in the meantime. I have filed a network report in your area as well!
Fiona, AT&T Community Specialist
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LAW956
Contributor
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3 Messages
7 years ago
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