New Sim blocked and suspended

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@bmheart wrote:

I bought it at AT&T Santa Barbara.  They told me initially that I would get 8gb but then said "oh, you get 10gb". Maybe they sold me the wrong thing?

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   Yes.   There is no 10 gig phone plan.  

Thank you!  I'm going to have something to say to the Santa Barbara staff at AT&T later today.

Love to know what they have to say for themselves. 🤨.  I mean really. 😳

So, it looks like they've sold me the wrong sim, and a non-staff member spotted the problem. The staff at Santa Barbara told me I'd get 8Gb but when it was installed they said 'oh! you've gove 10Gb. It must have been changed." Looks like they don't know their own products. A kind user told me there is no 10Gb plan for phone, text and data, and that 10Gb is for data only which, presumably, is why FaceTime worked but nothing else would. Not impressed.

I'll be sure you let you know. 🙂

Just had my friend call the store to make sure they're actually open today (they weren't yesterday). They're in a staff meeting and probably won't be available at the time he can take me there. It just gets worse by the hour.

Yeah, right.  Sounds like code for we don’t answer the phones.  😖

Since it's apparently the wrong sim card, I don't see how that will help. Have you read the other posts by a user who seems to have highlighted the problem?

They were most apologetic and fixed the problem. Thank you for doing what nobody at AT&T seemed able to do - i.e. diagnosing the problem. You should be on the payroll.