AT&T Community Forums

Fraud on Account

I received 34 text messages in a row to change my PIN on my account, which I did not initiate. Before I could call ATT my service was shut down. When I was able to call I was told my SIM card was permanently disabled and crooks were able to use this account, walk into an ATT store, and get 2 new phones - on my account payment plan. Did they not have to show an ID for this transaction? I always have to show ID and have account information. How does ATT allow for someone to try 34 times in a row to access an account? Most sites allow for 3 tries of access to an account before it is shut down and need to call for access.

Responses

ATTHelp

Community Support

•

231.5K Messages

7 years ago

Hi @annoyed132435

I am so sorry that you are experiencing this; we definitely do not want your account to ever be compromised under any circumstances. I will do everything I can to assist with this.

I would just like to gather a little bit more information from you if possible. In order to do so, I’ll be reaching out to you through private message. This will be arriving shortly in your Forums Inbox, located in the top right hand corner of your screen.

I look forward to assisting you with this and finding the best resolution. Have a fantastic rest of the day!

Geovanni, AT&T Community Specialist

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