Explore & discover

Helpful Links

Charged $350 for accidentally making an International call


Charged $350 for accidentally making an International call

My daughter accidentally made international calls to Europe without a international plan. I didn't get any alerts or messages from ATT until I got the bill. I called ATT and explained the situation and asked them to add any plan to my account that can reduce that charges. She said she could do nothing after the bill was generated. Would it be nice to send customer a message for the situation like this? Can someone help me with this problem?

Message 1 of 4
ACE - Sage
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎06-13-2019 5:30 AM

Re: Charged $350 for accidentally making an International call

This is a customer populated forum l all we can do is say sorry that happened, and suggest you login to your account and remove the option to call from US at pay per use rates by unchecking the circle for each line.  




(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 4
Associated Member

Re: Charged $350 for accidentally making an International call


Usualy text notifications are send to the contact number on the account letting you know about the charges. They dont usually provide credits when it comes about International long distance, you can access to MyATT APP and remove the International long distance Pay-per-use rate and add a plan, more info about the plans here.

Or you can ask then to block International Long Distance.

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4

Re: Charged $350 for accidentally making an International call

Thank you!  The image helps.

Message 4 of 4
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support