Tutor
•
6 Messages
Angry and Frustrated with AT&T's incompetent service
My husband died in Dec. I asked to have his name removed from the bill. There began hours of trying to get his name removed from the bill, which entailed having to close his account into my name. Then began hours of talking to MANY agents to try to get to the right department to do so. This involved having to deal with the insane automated system, getting disconnected, speaking to agents that kept sending me to the wrong departments, getting sent back to the insane automated system and then finally... after hours and days of doing this simple task of getting my husband's name removed, now find out that I lost 4,500 minutes off my senior plan 200 (I only get 500 mins. now) because by opening up the new account under my name, AT&T no longer honors the old plan. No one told me this. I would of kept my husband's name on the plan otherwise.
I complain to an agent then speak to 'Cindy' the supervisor. I wasn't loud nor screaming as I was explaining the situation but then, guess what, 'Cindy' the supervisor, hung up on me 15 seconds into the conversation.
The agents tell you "I'm sorry.", but in reality they don't care because they're only the grunts. I really hope that corporate sees this post because AT&T is losing business by becoming too large and providing incompetent service = less money in corporate and shareholders greedy pockets.
Am I going to stay with AT&T? What do you think?
wvmstr
Scholar
•
198 Messages
7 years ago
The companies policies and execution of those policies is a reflection of corporate, not of front line personnel.
0
0
formerlyknownas
ACE - Sage
•
117.2K Messages
7 years ago
@MADABOUTYOU
Get off the senior plan. You are paying $29 for limited service.
The $30 Gophone plan has unlimited calling. You can use you current phone. Go to an ATT company store and ask to switch to Gophone and set up auto pay.
0
0
MADABOUTYOU
Tutor
•
6 Messages
7 years ago
This must be 'Supervisor Cindy' responding to me....
0
0
sandblaster
ACE - Expert
•
64.7K Messages
7 years ago
No, it is not supervisor Cindy. ATT employees are clearly identified, Lizdance40 is not an ATT employee.
0
0
Gary L
ACE - Expert
•
16.5K Messages
7 years ago
@MADABOUTYOU Rollover goes away when you make line changes. I've lost it by adding lines and changing plans. If you're super-nice you might sweet-talk someone into giving you more minutes back (basically since you had all those minutes disappear, you obviously weren't using them, right).
I'll also say, that "senior plan" is not a great deal. Check out GoPhone or see what other offers are out there, you can get unlimited minutes/texts for $25 if you set up autopay.
From all your rollover, it looks like you don't use it much at all, you even might do better with a $2 a day plan or $25 cents a minute. See https://www.att.com/shop/wireless/plans/planconfigurator.html?tab=gophone&plan=basic
I'm sorry for your loss...
0
0
MADABOUTYOU
Tutor
•
6 Messages
7 years ago
0
0
MADABOUTYOU
Tutor
•
6 Messages
7 years ago
0
0
MADABOUTYOU
Tutor
•
6 Messages
7 years ago
0
0
MADABOUTYOU
Tutor
•
6 Messages
7 years ago
0
David606
Employee
•
3.5K Messages
7 years ago
The current owner’s plan and features may change, depending on your original account plan. For example, if you have multiple lines on your account, and transfer billing responsibility so only one line remains on your account, you may need to select a new plan.
https://www.att.com/esupport/article.html#!/wireless/KM1045265
It's written in the TOBR terms and conditions.
0
0