AT&T MISLEADING OFFER OF $650 CREDIT TO SWITCH FROM OTHER CARRIER

@TinaLLewis75

Since not one of the posts is exactly the same;  could you be SPECIFIC so you can get help.

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Some actually got every penny the were owed without delay, and complain anyway because they wanted $650

Some botched the trade in, or tried to turn in a different phone.

Some were misinformed and didn't know what to do.

Some phones were lost when mailed in.

Some are screwed up and we don't know why

Some changed a phone number which voided the offer.

So, I just went down to my local AT&T store, and acted as if I was switching from Verizon today.  I stated the exact facts as what I had when I started in May, which are:

I have phone to trade

device payoff for Verizon.

Rep said they'd give me $200 for my phone, then CLEARLY said... the balance up to $650, you use to pay off Verizon.

I said.. well, I think I owe about 450 on the device with them.  Rep at store said, Oh, then your're covered.  

So, I repeated back to him my understanding of his explanation, which was:

AT&T would give me $200 credit on my newly opened account today for phone trade-in.

Then, I submit final bill from Verizon for $450 (owed for device payments),and AT&T will in turn provide a Visa gift card to me for that amount of $450. Since the 2 together, in this case are $650.

The rep said yes, that is what we will do.

His name is Eric Torres in the El Paso AT&T store. I then said, are you sure, cause I was hearing different horror stories.  Eric ,said the switch program provides up to $650.  Which means from $650, you subtract the phone trade in of $200 (in my case), and left with up to $450 for device payoff, AT&T will pay up to $650, in total, between the trade in and device payoff.  Of course, if my device payoff was less, AT&T would pay less, you don't make money.

So, bringing this back to my situation:

In May, they gave me $200 credit for phone trade

I submitted my final Verizon bill for 449.27

AT&T is only giving me 249.27

This is not $650. 

In my case, they should be giving me the full 449.27.  If my device payoff was, let's say 800, I would only get 450 (since I already received 200 for phone trade).  Or, if my device payoff was only 150, then I would only get 150 (and my phone trade of 200 received already).

This is what was told to me in May, and again today.  

@MCDTexas The rep is WRONG!!!  The offer doesn't say that and that's not what they sent you. If the rep was cutting you the actual check, that would be great, but that's not how it works. 

Did you read the actual offer?  https://www.att.com/shop/wireless/switch-and-save-etf.html

Text below from the page for the definition of Final Credit:

Total amount equals device balance/ETF (excludes taxes, fees, svc & other charges) up to $650 minus trade-in.

That's what they sent you...

You're incorrectly trying to figure which situations get you $650 BUT

the question you need to be asking yourself is if it's UP TO $650, which situations get less than $650?? Those are the reasons it says "up to", this is your situation. Sorry.

@TinaLLewis75

Clearly your phones are not where they should be.  Without those trade ins, the offer will not proceed.  

You need to find those phones, or rather, Att needs to.  Do you still have tracking numbers?

all information needs to be gathered and send by message to @ATTMobilityCare.  

BTW. Verizon phones are unlocked by default.  iPhones would have worked perfectly well on ATT.