Contributor
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3 Messages
Problem receiving pictures and audio texts.
I have been a long time AT&T customer and have been able to send and receive audio and pictrues through text messages. My phone recently broke and I bought a AT&T Go Phone the Alcatel 871A and it will not send or receive any text with audio/video/audio in them. It will give a send error when I try to send and will begin to download when I receive a message but will stop before it completes.
djmaster
Contributor
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3 Messages
10 years ago
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wingrider01
Expert
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12.2K Messages
10 years ago
what was the phone you previously had, if it is a smartphone and the one you replaced it with is a feature phone you have to call in and change the data plan.
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djmaster
Contributor
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3 Messages
10 years ago
My old phone was a samsung strive. I don't think it was a smartphone.
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sandblaster
ACE - Expert
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64.7K Messages
10 years ago
In order to send or receive pictures, video or audio (MMS messages), your phone must have a working data connection. The phone's data connection settings are not the same for postpaid service as they are for prepaid service. I suspect the go phone you bought still has the data settings for prepaid service which won't work on your account. Unfortunately, I don't know the correct settings but I believe you'll need to update your phones data settings to fix this issue.
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