For the mom who gives us everything - Mother's Day gifts that connects us.
Need help understanding your bill?
lmcolvin's profile

Contributor

 • 

1 Message

Wednesday, September 28th, 2016 4:31 AM

My upgrade disappeared.

A week ago, both iPhones on my account were eligible for upgrades. My son upgraded his iPhone 6 to an IPhone 7 plus using the Next program. Now my upgrade eligibility information panel says both phones are under the Next plan and that my iPhone 6 is not eligible for an upgrade until September of 2018. I wanted to use the Next plan for my upgrade too, but now it appears I'm stuck with an iPhone 6 for another two years. Is there any way to restore my upgrade for my second phone? 

Guru

 • 

901 Messages

8 years ago

Contact @ATTMobilityCare.  They should be able to resolve your issue.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.