Contributor
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1 Message
My att account
I got a email about my account *** I turned off my data for that number along with the 602 number due to way to much data being used and then the person using that phone called and talk to att bout it I want using my last 4 of my SSN changed to a code word. Here is a copy of the email I am very unhappy with this situation please have a manager call me @ *** or I will be switching carriers
AT&T Post Call Notification
to me
3 hours agoDetails
AUTUMN ***
Wireless Number: ***
Thank you for using AT&T!
It was my pleasure to help you today. Below is a summary of our discussion:
Get instructions and troubleshooting assistance for your device at: http://att.com/wirelesssupport
- Select your device in the upper left hand corner
- Select Device How-To Center
- Select your topic from the Step-by- Step Tutorials
If we can help you further, please refer to http://wireless.att.com/ or call us at 1-800-331-0500.
Sincerely,
Abedin H.
AT&T Customer Care
1-800-331-0500
AT&T Online Services (myAT&T) makes it easy to manage your account online 24/7! Register or login at http://www.att.com/wireless.
Smartphone users can download the myAT&T Mobile App at http://myatt.att.com
From your wireless phone: Use *Services to check your minutes, data/messaging usage, account balance, and pay your bill. For *Services details, see http://www.att.com/starservices
This is an automated email so replies to the address will not be answered. Please use the contact information above for questions regarding this message. ©2014 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks of AT&T Intellectual Property.
[Edited for privacy.]
ranron
Scholar
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190 Messages
10 years ago
You shouldn't post your name and phone number on a public forum.
I would advise you call AT&T customer service to see if you can resolve this issue.
To be honest, I'm not sure you can change it to a codeword because then you'd be unable to verify your account using the keypad on your phone.
I think you can set up a telephone PIN code though, but I'm not sure if that's limited to international care or if it would work for all calls.
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o00bubbles00o
Former Employee
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107 Messages
10 years ago
You can call or use your online account to add a numeric passcode to the account so that anyone who calls in has to verify that number to get account info or make changes. It has to be at least 4 digits, but it's super easy to get added.
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