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Posted Jun 2, 2014
5:36:24 PM
AT&T Next: Do I need to return the phone?

Quick questions.

 

  • If I upgrade a phone using AT&T Next, then do I need to return the old phone?
  • Assuming I upgraded using my first AT&T Next. Later on, I decided to use AT&T Next again. Will I need to return my phone purchased through my first AT&T Next to qualify for using the second AT&T Next?
  • I am currently on a "family" plan and one of the additional lines. Can I keep my current number if I decided to have my own account with myself as the account holder?

 

Thanks!

Quick questions.

 

  • If I upgrade a phone using AT&T Next, then do I need to return the old phone?
  • Assuming I upgraded using my first AT&T Next. Later on, I decided to use AT&T Next again. Will I need to return my phone purchased through my first AT&T Next to qualify for using the second AT&T Next?
  • I am currently on a "family" plan and one of the additional lines. Can I keep my current number if I decided to have my own account with myself as the account holder?

 

Thanks!

AT&T Next: Do I need to return the phone?

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Jun 2, 2014 6:55:45 PM
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ACE - Professor

If you upgrade at the 12 (for Next 12) or 18 (for Next 18) month marks, you will have to turn your phone in.  This keeps going for each time you hit the upgrade point and want to upgrade using Next again.

 

You can do a transfer of billing responsibility for your line and keep your number.  Be aware that in most cases of ToBR, you will lose any grandfathered services and features that you have on your line now.

If you upgrade at the 12 (for Next 12) or 18 (for Next 18) month marks, you will have to turn your phone in.  This keeps going for each time you hit the upgrade point and want to upgrade using Next again.

 

You can do a transfer of billing responsibility for your line and keep your number.  Be aware that in most cases of ToBR, you will lose any grandfathered services and features that you have on your line now.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AT&T Next: Do I need to return the phone?

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Jun 3, 2014 4:18:55 PM
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Tutor

If I keep my phone even after the 18 month on the Next 18, then will I still be billed until the retail balance is paid off?

 

Assuming the phone's retail balance is fully paid, and I use the Next18 again, then am I required to return my old phone?

If I keep my phone even after the 18 month on the Next 18, then will I still be billed until the retail balance is paid off?

 

Assuming the phone's retail balance is fully paid, and I use the Next18 again, then am I required to return my old phone?

Re: AT&T Next: Do I need to return the phone?

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Jun 3, 2014 6:53:45 PM
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ACE - Master
If you pay your phone off in FULL, then you can keep the phone. If you want to upgrade after the 18 months but before the phone is paid off, then you must return the phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
If you pay your phone off in FULL, then you can keep the phone. If you want to upgrade after the 18 months but before the phone is paid off, then you must return the phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AT&T Next: Do I need to return the phone?

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Jun 5, 2014 10:41:26 AM
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Employee

If you are going to transfer the number into your name you will want to make sure the device is paid off first or you won't be able to do a transfer of billing. As long as you're finished paying for the device on next you should be able to transfer just fine, just make sure the account holder is with you if you decide to go that route at the store as they will have to sign a transfer of billing. 

If you are going to transfer the number into your name you will want to make sure the device is paid off first or you won't be able to do a transfer of billing. As long as you're finished paying for the device on next you should be able to transfer just fine, just make sure the account holder is with you if you decide to go that route at the store as they will have to sign a transfer of billing. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 5, 2014 11:40:53 AM
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Employee

thomascgty wrote:

If I keep my phone even after the 18 month on the Next 18, then will I still be billed until the retail balance is paid off?


 Yes.


thomascgty wrote:

Assuming the phone's retail balance is fully paid, and I use the Next18 again, then am I required to return my old phone?


No.

If you turn your phone in, then either A) the remainder of the payments are forgiven after 18months, or B) you will recieve money back to help with your next phone or the bill.

-Alex


thomascgty wrote:

If I keep my phone even after the 18 month on the Next 18, then will I still be billed until the retail balance is paid off?


 Yes.


thomascgty wrote:

Assuming the phone's retail balance is fully paid, and I use the Next18 again, then am I required to return my old phone?


No.

If you turn your phone in, then either A) the remainder of the payments are forgiven after 18months, or B) you will recieve money back to help with your next phone or the bill.

-Alex

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T Next: Do I need to return the phone?

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