Mentor
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21 Messages
My AT&T wireless receiver keeps losing signal when connecting to access point
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
JefferMC
ACE - Expert
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35.2K Messages
10 years ago
Note that the built in antenna arrangement of most wireless access points (routers, etc) is set up so that the best signal is in a doughnut shape on the horizontal plane the access point sits in, not a sphere as many imagine. This means that an access on one floor normally will not work well with devices on another unless you can tilt the device to change the plane to intersect the devices on the other floor.
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tigerhorn
Tutor
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8 Messages
10 years ago
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aviewer
Expert
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10.1K Messages
10 years ago
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tigerhorn
Tutor
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8 Messages
10 years ago
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aviewer
Expert
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10.1K Messages
10 years ago
Since you are cat5, have you tried a whole house reboot. It works for many people.
Pull power on all your devices.
Repower RG, wait for all green,
Repower DVR wait for viewing ability
Repower other STBs & WAPS
Of course, wait til you are not recording an important show to pull the power.
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tigerhorn
Tutor
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8 Messages
10 years ago
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DavidCS
Community Support
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1.7K Messages
10 years ago
Hi tigerhorn,
Hopefully, the information that aviewer provided got everything up and running the way it should be. I have noticed that sometimes when my home media server starts having issues, that a simple reboot fixes it. If you are still having issues and need the WAP replaced, I will be sending you a private message so you have a direct contact with our team, so we can assist you further.
-David T
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tigerhorn
Tutor
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8 Messages
10 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi tigerhorn,
I have received your message and sent one back to you. I look forward to working with you to get this issue resolved.
-David T
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Parrish_R
Contributor
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1 Message
10 years ago
Hello,
My mine does the same things about 3 times a week. What can I do to fix this?
Thanks,
Parrish
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