12-12-2015 11:54 AM
I have ATT UVerse cable TV and internet. My internet is working, but not TV.
The TV signal will only stay on for about 10 sec, then the picture freezed, and gave lost signal message. When I switched to different channel, the TV signal starts again for about 10 sec, then lost again.
I even reboot the TV receiver and Gateway, it still doesn't work.
Can anyone help?
Solved by: Go to Solution.
12-12-2015 12:15 PM
@LanMaTV Sounds like a DVR problem. TRy a whole house reboot -
Pull power on RG, DVR, STBs
Rplace power on RG, wait for all green
Replace power on DVR, wait for viewing.
Replace power on other STBs/WAPS
12-12-2015 1:53 PM
It worked. I turn off the power in that room for a few minutes, and turn back on. The TV signal stays on and not lost.
Thanks for your suggestion. You're indeed an expert.
03-19-2016 8:36 AM
We have received your private message and look forward to working with you to get this sorted.
11-10-2016 5:56 AM
We are sorry about the issues. Here is a post on some things to try to correct your issue. If still having issues, please follow the instructions to contact us.
10-03-2017 2:59 PM
I have been losing my TV signal intermittently the past week. I have to unplug the DVR / receiver IPH8010 and wait 20 seconds, plug it back in and wait for the system to reboot. It has happened 3 times now in the last week.
10-03-2017 3:04 PM
I have been losing my Uverse TV signal intermittently the past week. I had to unplug the IPH8010 3 times for 20 seconds so it could reboot. Also have had a complete frozen blank screen several times as well. The internet is fine and the remote unit works as well.
10-03-2017 3:21 PM
10-07-2017 10:11 AM
Sorry to read of the trouble you are having with your DVR. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.
BarryR, AT&T Community Specialist