Teacher
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14 Messages
My phone issues
Hello,
I have 2 lines VOIP ported over from Charter. Initially Charter would not release the numbers because of an issue over AT&T using my 5 digit zipcode and Charter using my 5 digit + 4 zipcode. Anyways I was given 2 temporary numbers. Port went through finally. I setup my voicemail line 1 from the phone. I cannot access my voicemail from online. It only shows my fax number. I have been chatting with online tech support for the last week. They keep escalating the problem then they say its fixed and its not and they keep letting me go. Initially I saw my temporary numbers and once they clicked off it's been a nightmare. Other then this I am loving Uverse TV and Internet. I decided to call ATT so Im on the phone right now trying to fix this.
Also I can send faxes I just haven't been able to receive a fax cause of a NOISE ERROR
Your help and guidance appreciated. Thanks
Ken
Accepted Solution
Official Solution
aviewer
Expert
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10.1K Messages
10 years ago
It does sound like you are connected correctly. However, I believe you have to rule it out by testing just connected to the RG. It is possible that the house wiring is still connected to the outside (like it was with POTS). Perhaps something changed out there that cases a problem.
If it works with just the RG, you have to track down what is wrong with the house wiring. First thing is not to let it go back to the NID.
You get dial tone, no problem on the two single line jacks?
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kyousif
Teacher
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14 Messages
10 years ago
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aviewer
Expert
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10.1K Messages
10 years ago
If you connect just a phone or FAX it will use the two center prongs. If you want to separate the two lines physically, you need a two line splitter. This takes the single wire from the RG and places each line on the center prongs of the two jacks. This allows a standard cord to feed individual devices on the center prongs.
If you cross inner/outer you may get the noise problem.
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kyousif
Teacher
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14 Messages
10 years ago
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kyousif
Teacher
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14 Messages
10 years ago
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kyousif
Teacher
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14 Messages
10 years ago
Well after 1 week of numerous contacts and several hours chatting with online tech support and 1 hour and 25 minutes on the phone right now I have a ticket number 1**** to hopefully have this issue resolved in 24-48 hours. I am very dissappointed in the tech support I have received. I should have come to the forums here first.
[edited for privacy]
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kyousif
Teacher
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14 Messages
10 years ago
Ken
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