Contributor
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1 Message
Recorded programs lost
All of my recorded programs disappeared
Contributor
•
1 Message
All of my recorded programs disappeared
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.8K Messages
5 years ago
HI There @Richardmc
We understand that your recordings are missing from your DVR. We can help with that. Please use the following troubleshooting steps.
Remote control help via the Troubleshoot & Resolve tool
Recorded picture freezes or program missing
We do hope that these steps work for you.
Matthew, AT&T Community Specialist
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PeeMets
Tutor
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3 Messages
5 years ago
This did not solve the problem of my recorded programs missing from DVR. I tried what you said but when you go to the DVR prompts, missing shows is not on there and none of the other options are the problem. I want my recorded shows back that disappeared. This is so bad.
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chayes64
Contributor
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2 Messages
5 years ago
I am having the same problem. My recording were showing on all 4 boxes yesterday (4/13/19) but when I got up this morning they are only on the main tv box.
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chayes64
Contributor
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2 Messages
5 years ago
The Error message is "The Recording list is unavailable" I have restarted the box at least 4 times.
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_xyzzy_
Expert
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15K Messages
5 years ago
@chayes64
Which box did you reboot? Was it the dvr? If not reboot the dvr (pull plug for 15 secs.). If that doesn't fix it reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that the dvr again.
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PeeMets
Tutor
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3 Messages
5 years ago
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skeeterintexas
ACE - Expert
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27.8K Messages
5 years ago
I've never actually heard of anyone successfully recovering lost recordings. Sorry.
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Thomas701
Contributor
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1 Message
5 years ago
Ours have been deleting randomly since January. Techs treat us like we don't know what we're doing. It's so bad that there are only 12 recordings on there now...under 15 hours, yet things disappear nightly. 3 new DVRs, new surge protector, new modem and router, tech even rewired blue ray player 2 days and what do you know, 2 more shows gone. What are we paying for? This is so unacceptable, not just in service but customer service as well.
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PeeMets
Tutor
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3 Messages
5 years ago
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Susankl
Contributor
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1 Message
5 years ago
Programs that I have recorded will not 'Play'. The que automatically reverts to 'Do I want to Delete?' There are many, many programs that are affected by this bombing out.... local programming as well as the History Channel, SCI Channel and others. Please. What is going on? This strange anomaly has been going on for 3 weeks now. For what we pay each month for service, this is unacceptable.
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