For the mom who gives us everything - Mother's Day gifts that connects us.
Mayo123's profile

Contributor

 • 

1 Message

Sunday, August 26th, 2018 7:13 PM

Lost recordings

Electricity was cut for a few seconds and when restored all of my recordings were gone and not able to record . I get notice that says to make sure the TV receiver and DVR are connected to the network, but as far as I can see all is as it was before the electricity was off.Every thing has been reset but still NO CIGAR!!!

Accepted Solution

Official Solution

Community Support

 • 

231.5K Messages

6 years ago

Hey @Mayo123,

 

Was the receiver completely shut down before the power went out? Once recordings are lost, the only to restore them is to manually record them again.

 

Rury, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.