Tutor
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2 Messages
Visio Tv HDMI connection problems
Why can't I use The HDMI input to connect my Visio Tv to the Uverse STB?
Tutor
•
2 Messages
Why can't I use The HDMI input to connect my Visio Tv to the Uverse STB?
Accepted Solution
Official Solution
aviewer
Expert
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10.1K Messages
10 years ago
Surftime - Two things can cause this -
If the STB audio option is set to surround, the TV cannot decode it. Set it to stereo.
The TV may have an option to allow analog sound with the HDMI connection. If set to analog without red/white jack connection - no sound. Make sure it is set to auto or digital. If set to auto try digital or even the analog connection.
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julywashere
Guru
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349 Messages
10 years ago
What exactly seems to be the problem with your connection?
What have you tried and what has happened?
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Anonymous
New Member
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25.7K Messages
10 years ago
Take a look at this esupport article with instructions and pictures. http://www.att.com/support_media/images/pdf/uverse/att_uverse_setup.pdf
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gmsuv
Mentor
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76 Messages
10 years ago
I have a Visio TV also and do not have any problems using it with a hdmi cable hookupI. In fact I have had that same tv connected to a wired and wireless set top box (stb). I think your problem my is that you are trying to use the use Uverse Remote rather than the Visio Remote to select a tv output.
Select the menu options with the VISIO REMOTE and then select the HDMI 1, HDMI 2, witch ever one you connected the cable to.
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JefferMC
ACE - Expert
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35.3K Messages
10 years ago
I give up. Why can't you?
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Surftime
Tutor
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2 Messages
10 years ago
There is no audio when using HDMI cable to Visio Tv. Composite works fine.
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Audiohub
Tutor
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6 Messages
10 years ago
Here's what fixed my problem.
I used the shortest HDMI cable I could to connect the STB to the TV, in this case a 2' cable.
The 10' cable the technician used to connect the TV doesn't work, and neither did the better quality 6' cable I tried. The 2' cable works every time without a problem.
What does this mean?
The problem is probably that the HDMI output from the Cisco STB is lower than most other devices, and the Visio TV is probably pickier than some others about the quality of the HDMI signal it needs to lock on and display picture and sound. A shorter cable has less capacitance, which allows for a cleaner signal to reach the TV input. All of the cables tried worked fine when used in my other TV setup (an LG).
AND, the Vizio has worked fine with the Comcast STB and various other devices.
I tried all the other fixes I saw in these forums, to no avail.
The short cable fixes my problem, and may work for you as well.
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