Why are we waiting up to 1 hour for a representitive?

I called ATT at 11:15AM

Received a call back at 12:13 - spoke with a rep. She said she would call me back with another (retention) rep on the line.

She called me at 1:11 - We were disconnected within a few mins

NO CALL BACK! Why did she ask for a "good call back number"??

I recalled ATT - again was a 50 min wait

Got a call back at 1:55 - was disconnected after giving passcode, and description of my issue

This is totally unacceptable

I have been on my phone off and on all day and have not been disconnected. Today or any other day!.

Responses

ATTHelp

Community Support

•

231.9K Messages

5 years ago

Hello @NVV4873,

To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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