Scholar
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214 Messages
Uverse pricing
Every year I experience pricing difficulties with Uverse service. I will not go into details but only mention that I did receive a promotion after service interruption of >45 days due to Hurricane Harvey. The promotion for a year now interrupted after 10 months. After reaching (much effort required) the Loyalty Department the agent extended the pricing for 2 months and advised to call after 60 days to inquire for new promotion. Briefly am customer of >35 yrs and also have 2 cell phones with ATT.
Uverse pricing increased $53.15 to $155.50 for U300 plan. WOW!!! On web pricing for this plan even below $100. Why does ATT apply this strategy to long time customers?
I request guidance how to proceed for billing relief.
Thank you
John-M
Scholar
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214 Messages
6 years ago
Thanks for quick reply & truly appreciate the input from a loyal employee. I thought I replied immediately but possibly by my careless procedure my reply not processed. I noticed your mention that U300 cost of $119 all included.
My promotion for U300 $102 all included Now U300 alone will be $155.50 all included.
Also my bill showed promotion to expire Aug 12 but billing eliminated promotion on Aug 07.
I unable to correlate your prices & my billing. Also why does ATT punish long time customers with these drastic increases. I would think ATT would wish to keep long time customers as their must be a cost for churning. Also one reads how many withdraw from cable TV because of continuous price increases. Surely management aware.
Again I extend my thanks but continued baffled at your employer's pricing policy. When I do get to the Loyalty Dept. a much higher level of understanding and consideration is extended.
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John-M
Scholar
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214 Messages
6 years ago
Thanks again, Getting closer. Have 3 TV's therefore my pricing should be 119+(2x10)=$139. Billing $155.50
Did not include internet & digital phone as no problem.
From above my actual billing vs yours still shows a difference. Why?
As you can see very difficult to arrive at correlation.
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John-M
Scholar
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214 Messages
6 years ago
Disappointed as no response from "my thoughts"(employee contributor) as to discrepancy in his estimated pricing vs actual billing in my case. If I in error would like to know.
I am being forced to follow the crowd backing away from cable TV by traditional providers and search for new source at lower prices.
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tedlouis
1 Message
15 days ago
My U300 Uverse on latest bill is $208.20 and I am a long time customer. I moved my 4 cell phones to tmobile and it is way cheaper and better customer service. I now cancelled my $208.20 U300 service and now have youtube tv and the price is way cheaper and I lost very little in terms of what I watch and you have unlimited space to record. I am so tired of calling customer service and getting a discount that runs out and calling again and again. I spend 1 hour every time I call and talk to at least 3 departments so I am done.
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