I need contact executive customer service info please

I have been lied to by so many supervisors, the last one was Caleb promised me 2 1/2 weeks ago an Escalation Supervisors call within 72 hours, that never happened, today 5 hours on the phone with the Billing supervisors telling me a conference call with a supervisor with the authority to resolve my problems would call me back at 9:00 a.m.  NEVER HAPPENED, 5 phone calls later, now being told the supervisor will call me back....5 hours later NO CALL NO RESOLUTION!   I want a presidential escalation on my accounts!

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

@JamieQue, I would suggest you escalate your issue by clicking this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you.

Should that not accomplish your goal, you can Google for AT&T's mailing address in Dallas, TX.  Office of the President.  But I'm betting you'll get further, faster with the PM than the snail mail.

I have an issue with AT&T that I have been trying to get resolved to almost two months now, I call I chat on line, I am directed to the store where I bouth the phone, I am told that a manager will call me back and I don't get a call, I wouldl like to write a letter to AT&T and cant find an address to send a letter to, does anyone know of a letter, I have been an AT&T cusbomer for about 10 years andat this point am thinking about dropping them

I am long timer customer and for some reason this year, ATT has given me more problems then I ever had.  Alway messing up my account and payments. Then shutting my phone off.  Every month.. Same story.. Today they treated me like crap..

i have come to hate this company and have been a great customer for at least 10 years

i can seem to get help. Everyone I call, refers me to some other Axxx that is worse then the one I just had.

if anybody important reads this that works for ATT , maybe you should consider treating long time customers with better respect..

I am long timer customer and for some reason this year, ATT has given me more problems then I ever had.  Alway messing up my account and payments. Then shutting my phone off.  Every month.. Same story.. Today they treated me like crap..

i have come to hate this company and have been a great customer for at least 10 years

i can't seem to get help. Everyone I call, refers me to some other Axxx that is worse then the one I just had.

if anybody important reads this that works for ATT , maybe you should consider treating long time customers with better respect..

i am just one person so I know they don't need me so I am sure this will probally get deleted

I have been a customer for all of my life, and the treatment I get now is horrible.  Supervisor came to my home to look at the problem.  and told me that they would completely take care of it.  3 guys came today and fixed only 1/2 the problem.  on the phone with AT&T which transferred me 5 times, The last one couldn't find the right repair ticket.  He even told me that the supervisor LIED to me.  What happened to taking responsibility?  Now it will cost me about $100 to correct everything, thinking I will deduct that amount from my next check!

I have wasted approx 2 hours online and on the phone this morning trying to get somewhere with AT&T, but your "customer service" representatives seem to provide anything but customer service. Also, why is it forbidden that I should ask to speak to someone in the US when the "customer retention specialist" in the Phillipines cannot seem to help? This loyal customer of almost 15 years is now ready to move everything (cellular, tv, internet) to Verizon. I can receive my employee discount through either company, so why not? 

I had too many problems with ATT to begin to explaineono this post.  Am still ATT customer but if having a problem with equiptment or added plans to my account unsolicted it is a nightmare to get help.

@2queenanne, at the risk of repeating myself...

---

@JefferMC wrote:

@JamieQue, I would suggest you escalate your issue by clicking this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you.

 

Should that not accomplish your goal, you can Google for AT&T's mailing address in Dallas, TX.  Office of the President.  But I'm betting you'll get further, faster with the PM than the snail mail.

 

 

---