Tutor
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8 Messages
Very disappointed and feeling being cheated by at and t uverse billing
I am a long time customer with at and t uverse
Around September 2014, MY home internet does not work . I call customer service , the lady help me to check my modern. Finally , she said I have to order a new moderm and I have to pay for it about $100 dollars. I agreed and the new moderm did not work either. So, at and t has a technician come in and fix the line and it work perfectly.
Then, I return the moderm and and follow up the billing , they credit money back perfectly by do not charged the next coming service.
Since I has automatically payment and did not check on my billing for 5 months , and I did not realized that my bill has been raised up from 25 dollars per month to 54 dollars per month
At this time, I sign in to my at and t account and found it look like a new contract has been generated at the time I try to buy a new moderm.
I has been a customer for almost 3 years and could not believe that it could happen this way.
Please let me know who should I talk directly about this matter . Let me know if you need more about my account information
Around September 2014, MY home internet does not work . I call customer service , the lady help me to check my modern. Finally , she said I have to order a new moderm and I have to pay for it about $100 dollars. I agreed and the new moderm did not work either. So, at and t has a technician come in and fix the line and it work perfectly.
Then, I return the moderm and and follow up the billing , they credit money back perfectly by do not charged the next coming service.
Since I has automatically payment and did not check on my billing for 5 months , and I did not realized that my bill has been raised up from 25 dollars per month to 54 dollars per month
At this time, I sign in to my at and t account and found it look like a new contract has been generated at the time I try to buy a new moderm.
I has been a customer for almost 3 years and could not believe that it could happen this way.
Please let me know who should I talk directly about this matter . Let me know if you need more about my account information
frustrated costumer
Tutor
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8 Messages
9 years ago
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frustrated costumer
Tutor
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8 Messages
9 years ago
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JefferMC
ACE - Expert
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35.2K Messages
9 years ago
Please click this
Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your avatar and name) in a business day or three. Speed things up by including your Billing Account Number, and the best time and way to reach you.
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frustrated costumer
Tutor
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8 Messages
9 years ago
dear jeffer,
it does have an envelop icon. However, just like email, it requires the email address of customer care. And i did not find any address or customer care available.
would you show me in detail how to send an email directly to the right people? I am too tired to talk on the phone , and the result is alway different than what i has been told
thank you
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skeeterintexas
ACE - Expert
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27.7K Messages
9 years ago
Click on THIS LINK
A box should pop up and allow you to send a message to Customer Care. The blue envelope referenced will be their REPLY to you.
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frustrated costumer
Tutor
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8 Messages
9 years ago
Att called me and promise will give me the best deal if I stay with them. The product is 6 Mbps , uverse, price $ 29.95 , no additional fee will be apply. I gonna use my own modern . They gonna have technician come in and make sure the line is fine.
Today, July 16 . My new line is opened . And I check the account right away. And it is totally different with what I has been told
The PRODUCT 3 MBPS. SERVICE IS 36.95, and the INSTALLATION FEE APPLY $ 99 , and they consider that I has the new modem for the new term service ( meanwhile I did not get one)
I call to cancel my service in the first day of my contract by July 16
when will it be ended ? Att sale an apple and give you an orange ? The product should be the same as the agreement according to the law.
I am so scared for what coming next. Even I do the cancellation, I don't know if they still bill me for 100 installation fee
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