Tutor
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3 Messages
non U-verse voice calls
We recently signed up for ATT U-verse. We signed up for U300, and U-Verse Voice 250. The information we received said as follows.
AT&T U-Verse Voice 250
250 minutes of calling each month to anyone in the U.S. and U.S. territories.
When we got the bill, We were charged for all non U-Verse voice calls.
We called the 1 800 number on the bill and were informed that the 250 minutes were only to U-verse customers. So we were charged for all non U-Verse voice calls. We didn't want that since most of our calls are to non-Uverse numbers. She said we would have to switch to U-Verse unlimited which is $10 more a month. We made the switch but are not happy with the misrepresentation.
Nowhere was this stated in the literature.
Accepted Solution
Official Solution
blynnie
Tutor
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3 Messages
12 years ago
I sent Alex a PM and was pleased that someone from ATT called me to explain what happened.
Since it was a partial month they had prorated the minutes for that week to 73 minutes and then charged me for the minutes over that. When I called the 1-800# they gave me some misinformation.
I just finished talking with the Manager. She explained what had happened and took care of it to our satisfaction. I am very pleased with the way ATT followed up on this matter.
Thank You to all involved!
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texasguy37
Expert
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14.5K Messages
12 years ago
That makes no sense. The 250 minutes are for all outgoing calls not just calls made to other U-verse customers.
By the way, calls to other U-verse customers would not use any of the 250 minutes.
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blynnie
Tutor
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3 Messages
12 years ago
Doesn't make sense to me either but I was billed for every call that wasn't to an ATT uverse customer! I definitely hadn't gone over the 250 minutes either.
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aviewer
Expert
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10.1K Messages
12 years ago
Be sure to call in & get the full story - ask about incoming/outgoing & other U-verse callers.
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jfw
Professor
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1.9K Messages
12 years ago
You can contact Alex one of the Community Managers via PM and have him look into it. As far as I know you should be able to call anywhere in the US with the 250 plan.
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RCSMG
Expert
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23.3K Messages
12 years ago
I agree with JFW, send Alex a PM. It will be in your best interest.
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ATTAlexCM
Former Community Manager
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1.8K Messages
12 years ago
Thanks everyone!
Welcome blynnie and thank you for posting. I'm sorry to hear about the billing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.
Regards,
Alex
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texasguy37
Expert
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14.5K Messages
12 years ago
Thanks for the update. That makes sense. I had never hear of customer being charge for all calls to non-U-verse customers.
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ATTAlexCM
Former Community Manager
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1.8K Messages
12 years ago
Glad to hear that we could help. Thank you for the update! 🙂
Regards,
Alex
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RCSMG
Expert
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23.3K Messages
12 years ago
Thanks for the update.
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