Teacher
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14 Messages
billing is a nightmre!
I am being billed now for something I was told I would not be billed for BUT I was informed yesterday that the credit will show in the next 2 billing cycle. Which makes to sence, when they can credit my account now. If they keep up with all these so called charges, and not keeping their word I might not renew. You know there is a serious problem when you are calling monthly to get your bill fixed!
loganic
Former Employee
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636 Messages
10 years ago
Just out of curiosity, what was it? And why was it not supposed to be charged?
-Alex
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bonniemj
Teacher
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14 Messages
10 years ago
I moved my service on 5/18 was the shut off date and moved on 5/22 because everything was booked so I had to wait a few days. But when I called to move service I was told I would not be billed the moving charge. I was billed shorty after I moved, I called and they gave me the credit but on my current bill I am being charge a 1 time charge of 49.00. I called yesterday and the guy told me I will get the credit in the next 1-2 billing cycle. But I know you can give me the credit and apply to my current bill. It makes no sence for me to pay then wait for the credit, which probably wont happen, so I'll have to keep calling to get it.
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duhnikko
Tutor
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12 Messages
10 years ago
Hi bonniemj,
You can send @ATTHelpForums a message including your account information so that they can help you with your concern about your bill charges.
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malinda28
Tutor
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6 Messages
10 years ago
Same problems!
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so45920
Tutor
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6 Messages
10 years ago
The ATT billing system was probably developed by the same people who built Healthcare.gov! I have documents stating my Bill is locked @ $145/mo plus change. My latest bill shows $198 and the one previously was $212.
My suggestion is to begin filing complaints to BBB. This is unacceptable.
BTW, Customer Care is actually Customer Nightmare!!
[Inappropriate content removed]
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malinda28
Tutor
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6 Messages
10 years ago
Sent from Windows Mail
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mibrnsurg
Expert
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20.4K Messages
10 years ago
Contact ATT Customer Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
Send them a private message, on this link, and they should be able to give the help needed to solve your billing problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATTUverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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so45920
Tutor
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6 Messages
10 years ago
*******NEWS UPDATE******
I need to announce that using this forum works. I was contacted by a Customer Service Rep and all of my billing issues have been completely resolved. I was also compensated by a promotional offer for 3 -6 months for the inconvience.
It should not come down to consumers having to fight for their service agreements. Hopefully, ATT will improve their practices. If large corporations do not compensate their service representatives well, they customer pays for it. It comes down to Customer Service and Value.
I hope I don't have to return and complain.
Thank You ATT and especially the outstanding rep Tonja J!!!
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echocat
Contributor
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3 Messages
9 years ago
It's nice they fixed it for you. But trust me, the billing nightmare is NOT OVER. I have had AT&T for 15 years off and on. I have to go thru billing nightmares every single year, multiple times over. My bill will be what it is supposed to be for a month or two then it goes haywire. Worst customer service of any company I have ever death with.
Retention lies to you when you renew. Your bill will blow up again! I keep notes when speaking with AT&T because I have been put in this position so very many times. It is so wrong what they do.
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Then come here next time and contact ATT Customer Care on billing issues, they can do more than the people on the phones to help/solve problems. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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