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Posted Apr 1, 2013
9:39:16 AM
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Cannot stream recorded video from DVR to one of my STB's.

Whenever I try to play a recording on one of my TV's it doesn't work. Seems to work fine on all the other three TV's, but for some reason it will not work with this one particular TV.

 

I can watch live TV no problem, and get into the Recordings menu, but when I select a recording to watch it will go to a black screen with a spinning circular arrow on the screen, like it's searching or something, and then it will stop with a message that says "Recording playback is unavailable. Make sure this TV receiver and the DVR receiver are connected to the network". Tried with several different recordings...same result.

 

All STB's and the DVR are connected via coax.

 

Thanks...Randy

Whenever I try to play a recording on one of my TV's it doesn't work. Seems to work fine on all the other three TV's, but for some reason it will not work with this one particular TV.

 

I can watch live TV no problem, and get into the Recordings menu, but when I select a recording to watch it will go to a black screen with a spinning circular arrow on the screen, like it's searching or something, and then it will stop with a message that says "Recording playback is unavailable. Make sure this TV receiver and the DVR receiver are connected to the network". Tried with several different recordings...same result.

 

All STB's and the DVR are connected via coax.

 

Thanks...Randy

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Apr 1, 2013 5:17:37 PM
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Problem solved

 

I had all of the coax lines connected through my Open House video hub, Channel Plus model H8388ID. It was all working good until I tried to play a recorded video on this one TV, which just wouldn't work. Once I removed the hub and connected all of the cables to the splitter that the installer left for me it all worked normal.The installer told me that I could probably use the hub and that it should work fine, which is what I wanted to do. It was just a cleaner installation with the hub.

 

I don't understand why it didn't work with the hub, though.  How was I able to watch live TV with no problems but not a recorded video?...doesn't make sense.

 

But, thanks for the help, aviewer. I appreciate your quick response and efforts with my issue.

 

Randy

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Cannot stream recorded video from DVR to one of my STB's.

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Apr 1, 2013 10:28:48 AM
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RC54 - How is the TV connected to the STB. Sounds like the record/play process does not like what it sees on the HDMI.

Try a different connection - composite or component or s-video or coax. Be sure to disconnect any HDMI at the STB/DVR.

THis is not the DVR itself? Could be the COAX/HPNA network. THe DVR should be connected to the RG via cat5. Can you try a cat5 connection instead of coax?
RC54 - How is the TV connected to the STB. Sounds like the record/play process does not like what it sees on the HDMI.

Try a different connection - composite or component or s-video or coax. Be sure to disconnect any HDMI at the STB/DVR.

THis is not the DVR itself? Could be the COAX/HPNA network. THe DVR should be connected to the RG via cat5. Can you try a cat5 connection instead of coax?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot stream recorded video from DVR to one of my STB's.

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Apr 1, 2013 10:58:43 AM
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Hi aviewer, and thanks for helping.

 

RC54 - How is the TV connected to the STB. Sounds like the record/play process does not like what it sees on the HDMI.

 

It is connected via HDMI

 

THis is not the DVR itself? Could be the COAX/HPNA network. THe DVR should be connected to the RG via cat5. Can you try a cat5 connection instead of coax?

 

No, this is just one of three STB's that I have. The system was just installed a few months ago and everything was connected using RG6 coax that I alreday had runing to each location. Can I switch just the DVR to cat5 and leave the rest with coax?

Hi aviewer, and thanks for helping.

 

RC54 - How is the TV connected to the STB. Sounds like the record/play process does not like what it sees on the HDMI.

 

It is connected via HDMI

 

THis is not the DVR itself? Could be the COAX/HPNA network. THe DVR should be connected to the RG via cat5. Can you try a cat5 connection instead of coax?

 

No, this is just one of three STB's that I have. The system was just installed a few months ago and everything was connected using RG6 coax that I alreday had runing to each location. Can I switch just the DVR to cat5 and leave the rest with coax?

Re: Cannot stream recorded video from DVR to one of my STB's.

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Apr 1, 2013 11:08:23 AM
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RC54 - Try the easiest first - the HDMI?

Yes, connect just the DVR cat5. If you could connect the problem one temporarily It might rule out the STB/HDMI/TV/.

I need to go out for a couple of hours. I can get back to this around 5:00 EDT.
RC54 - Try the easiest first - the HDMI?

Yes, connect just the DVR cat5. If you could connect the problem one temporarily It might rule out the STB/HDMI/TV/.

I need to go out for a couple of hours. I can get back to this around 5:00 EDT.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot stream recorded video from DVR to one of my STB's.

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Apr 1, 2013 1:34:06 PM
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RC54 - Since you have TVs connected using existing COAX - Is the RG also connected to the NID via COAX? If yes you have a three port diplexer. One port goes to the NID, the center one to the RG and the third goes to the splitter for other TVs. If the RG is connected cat6 there is no diplexer, just a splitter,

Make sure all coax connections are tight, Did they replace the coax ends with compression fittings? Good, one piece cable - no barrel connectors.
I always worry that the coax connections are not on the right port
RC54 - Since you have TVs connected using existing COAX - Is the RG also connected to the NID via COAX? If yes you have a three port diplexer. One port goes to the NID, the center one to the RG and the third goes to the splitter for other TVs. If the RG is connected cat6 there is no diplexer, just a splitter,

Make sure all coax connections are tight, Did they replace the coax ends with compression fittings? Good, one piece cable - no barrel connectors.
I always worry that the coax connections are not on the right port
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot stream recorded video from DVR to one of my STB's.

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Apr 1, 2013 5:17:37 PM
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Problem solved

 

I had all of the coax lines connected through my Open House video hub, Channel Plus model H8388ID. It was all working good until I tried to play a recorded video on this one TV, which just wouldn't work. Once I removed the hub and connected all of the cables to the splitter that the installer left for me it all worked normal.The installer told me that I could probably use the hub and that it should work fine, which is what I wanted to do. It was just a cleaner installation with the hub.

 

I don't understand why it didn't work with the hub, though.  How was I able to watch live TV with no problems but not a recorded video?...doesn't make sense.

 

But, thanks for the help, aviewer. I appreciate your quick response and efforts with my issue.

 

Randy

Problem solved

 

I had all of the coax lines connected through my Open House video hub, Channel Plus model H8388ID. It was all working good until I tried to play a recorded video on this one TV, which just wouldn't work. Once I removed the hub and connected all of the cables to the splitter that the installer left for me it all worked normal.The installer told me that I could probably use the hub and that it should work fine, which is what I wanted to do. It was just a cleaner installation with the hub.

 

I don't understand why it didn't work with the hub, though.  How was I able to watch live TV with no problems but not a recorded video?...doesn't make sense.

 

But, thanks for the help, aviewer. I appreciate your quick response and efforts with my issue.

 

Randy

Re: Cannot stream recorded video from DVR to one of my STB's.

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Apr 1, 2013 6:51:19 PM
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ACE - Expert
RC54 - The HPNA seems to be very fragile. A fault anywhere in the network can cause failure & it does show up first on the recording feature.

When people talk about getting a splitter, they are caution to get one that passes very high frequencies (higher than std TV). Probably your hub does not pass the high frequency.

Glad you tracked it down & got it working.
RC54 - The HPNA seems to be very fragile. A fault anywhere in the network can cause failure & it does show up first on the recording feature.

When people talk about getting a splitter, they are caution to get one that passes very high frequencies (higher than std TV). Probably your hub does not pass the high frequency.

Glad you tracked it down & got it working.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot stream recorded video from DVR to one of my STB's.

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Apr 2, 2013 12:31:57 AM
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Note that most splitters will not work properly with uverse services as they are multicast allowing information both ways. Cable companys use filters that determine which way the signal can flow. A store bought splitter is not going to fix the problem.

Note that most splitters will not work properly with uverse services as they are multicast allowing information both ways. Cable companys use filters that determine which way the signal can flow. A store bought splitter is not going to fix the problem.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot stream recorded video from DVR to one of my STB's.

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