Contributor
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2 Messages
Visual Voicemail not working on Samsung Galaxy s10+
The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled.
Contributor
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2 Messages
The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
Not on prepaid. VVM isn’t available unless you have an iPhone. VVM is built into iPhones, for android phones it’s a carrier service.
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
Are you using prepaid? Prepaid does not have VVM
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eahom027
Contributor
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2 Messages
5 years ago
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
If you are postpaid and using an AT&T brand device, you don’t use the app. VVM is built into the phone app.
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sfdavid
Contributor
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3 Messages
5 years ago
I am having same problem. There is no Visual Voice Mail icon in the phone app.
1 Attachment
Screenshot_20190317-170847_Phone.jpg
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
It looks like you didn’t turn on advanced calling features.
https://www.att.com/device-support/index/Samsung/SamsungSMG975U/
(edited)
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sfdavid
Contributor
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3 Messages
5 years ago
@lizdance40: I don't see anything about "advanced calling features" at the link you sent.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
your using a branded ATT s10+? Or one you bought unlocked from Samsung?
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
Short cut is Open settings and type it into search bar.
(And read the previous posts in the thread)
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sfdavid
Contributor
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3 Messages
5 years ago
@lizdance40: Thanks for your help.
Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.
I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.
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