Contributor
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2 Messages
Samsung Galaxy Tab E - Can't get phone & messaging to work
I push the 'phone' button - screen comes up to enter username/password. I do that, next screen is NumberSync. It asks for cellphone number, zip code or last 4 digits of IMEI: I fill in cellphone number & zip code. Next screen says it will send a confirmation code to my cellphone number...that I can't access. Almost identical process when I click on the 'messaging' button. (except no "NumberSync" screen) I can't get a confirmation code from my cellphone when I can't access my cellphone, which I can only access on the Samsung tablet. (My actual cellphone is through another carrier)
I've chatted with AT&T customer service twice and had no luck. Can anyone help?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
Number sync only allows you to spoof a number on an ATT compatible phone on the same ATT account. The sign in process includes the use of your ATT access ID for the phone line.
Tablet ‘phone number’ are not for number sync and not for phone calls. It’s a data only device.
If you phone is with Verizon, you would want their tablet to use Numbershare
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Yeah it won't work without a att cell phone and number
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aecrawfo
Contributor
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2 Messages
6 years ago
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Lettybugg
Contributor
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3 Messages
5 years ago
Ever since I changed my phone number I can't sync my phone with tablet
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
@Lettybugg
Have you called tech support?
Is number sync on your line?
You may need a new user ID or password change. https://www.att.com/esupport/article.html#!/wireless/KM1008917?gsi=GGo4
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Tracyb901
Contributor
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2 Messages
5 years ago
Thank u for explaining. I have same problem
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