Contributor
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2 Messages
Note 4 dropping calls
I have a brand new AT&T Note 4. I can not maintain a phone call on it. It does not matter where I am or who I'm talking to it just drops the call. It'll say no service and there will be no bars. As soon as it hangs up all service is back. It only loses service when I'm on a call, no other time. This is very frustrating. Can anyone help or has anyone else had this problem?
Accepted Solution
Official Solution
Samsung
Ambassador
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518 Messages
9 years ago
Hi @mynote4 , Thanks for reaching out. We apologize for the negative experience. We are happy to help. Does this happen in all areas or only in certain ones? We can start by performing a soft reset. Power off the device, remove the battery for two minutes and replace it. Power back on. If this does not help we can move on to safe mode. Safe mode temporarily disables all third party applications. Once in safe mode run and test the device for 2-4 hours. To exit safe mode reboot the device. Here are the steps http://bit.ly/1fSmIVC. If this device works in safe mode then a third party app is likely the cause. If so please uninstall third party apps until it stops. If these steps do not work please feel free to reach back out. ^Jake
Samsung Support
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Onrdagin
Contributor
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3 Messages
7 years ago
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Couvey
Contributor
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1 Message
7 years ago
I have tried the solution steps up above and my note4 continues to drop calls anywhere from 2-4 min. Of use. Any other fixes?
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