Community Support
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15.2K Messages
Software Update Installation Interrupted on Select Samsung Android 5.0 Devices
Summary
AT&T has received reports of some customers experiencing software update installation interruptions/failures when attempting to upgrade to Android 5.1 on select Samsung devices. The device is still usable but the latest software update cannot be installed.
The following devices are affected:
- Galaxy Note 4 (N910A)
- Galaxy S 5 (G900A)
- Galaxy S6 active (SM-G890A)
- Galaxy S 5 Mini (SM-G800A)
Resolution
The issue may be related to available storage memory on the device. If clearing space does not resolve the issue, the device can be updated to the latest version of software at an AT&T DSC or Best Buy Samsung location.
To resolve the issue:
- Clear Cached Data
- Tap Settings > Storage > Cached data > Clear Cached data
- Try downloading the software update again
- Create at least 4 to 7 GB of free storage space
- Tap Settings > System Tab > Storage > Available Space to check current storage usage
- Delete Unnecessary files (such as Pictures/Video/Music Files) or take advantage of the AT&T Locker to upload your photos and videos to the cloud.
- Note: For information on backing up your device, visit com/devicehowto and look for “Backup & Restore” in the topic list
- Visit an AT&T Device Support Center or Best Buy location for help updating to the latest software
AT&T Customer Care
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christianpena83
Contributor
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1 Message
8 years ago
2 Attachments
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
8 years ago
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GraysonWHite
Voyager
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2 Messages
8 years ago
Update: After switching my SIM card with my mother's, the updates went through! Now running 5.1.1.
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HandiKap
Contributor
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1 Message
8 years ago
That's *** that you have to have 6 to 7 gig of free space when the phone comes with 4G of crap on it. That means I have to get all my photos 2g and half my apps off my device for the update to work. *** with that I'll be looking back into an Apple device when I can get a new phone. That's redicilous.
[word filter avoidance]
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
8 years ago
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hondagirl24
Mentor
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29 Messages
8 years ago
pics and videos? You can always do a backup on the computer and then put
stuff back on your device afterwards, or move content to an SD card.
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geicogecko
Tutor
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12 Messages
8 years ago
Could ATT possibly host the update file so it can be downloaded and installed through Recovery? My wife's phone is still having this issue. None of these solutions have worked.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
8 years ago
folks flash it for you
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hondagirl24
Mentor
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29 Messages
8 years ago
you have an ATT Device Support Center they can do it as well.
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Thraz123
Tutor
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12 Messages
8 years ago
For me the main thing is that no-one is saying that the update is worth it. I stopped pursuing it. Not worth the prize if no-one can see any benefit in the update.
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