Teacher
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1 Message
Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
m.a.s.e
Scholar
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90 Messages
11 years ago
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LogicSmith
Mentor
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37 Messages
11 years ago
I got a marketing letter from AT&T yesterday, purporting to be from the Vice President of AT&T Missouri/Kansas, touting their 4G LTE network. It included an email address for this person. So, having no fear of bypassing the chain of command, I composed a nice (large) email telling her I could not use their LTE network due to this issue, and having to fool my phone to use the 3G network in order to reliably get voice calls. I included all the details, including the location of this message thread, workarounds, trouble ticket number, and what I would consider an acceptable solution.
I will post any response I get here.
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Syeoo
Contributor
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1 Message
11 years ago
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LogicSmith
Mentor
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37 Messages
11 years ago
How exactly does using Google Voice make the voice calls ring on the phone? I'm not having a problem with voicemails (other than late delivery notice) - I'm having a problem with the calls going to the phone.
So far no response from the VP. Support is balking at giving me S4's. I guess I'll have to speak with a retention specialist after all. Oh, and they seem to have lost any tech support records from when I reported this problem with my Atrix 2 over a year ago.
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ATTJulieCS
Former Employee
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1.1K Messages
11 years ago
Everyone having issues, please send us a Private Message with your full name, account number, cell number, phone's IMEI, contact information, the exact details of the issue, and the best time you can be reached.
We'll do our best to assist!
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Ark42
Mentor
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53 Messages
11 years ago
ATTJulieCS, if you had been following this thread, you'd know that the solution currently marked as "accepted" does nothing at all, and there is actually no "solution" at all to this problem currently. There is a work-around, where by you can completely disable LTE, but that is not a solution for people who feel they are paying specifically for LTE on an LTE phone in an LTE market. There is apparently also more involved work-arounds, which involve rooting your phone and installing non-AT&T ROMs, which don't contain this problem, but again, this is hardly a solution for the average joe.
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LogicSmith
Mentor
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37 Messages
11 years ago
The workaround to revert the phone to 3G apparently does not persist past a reboot, and has its own problems - disconnects and reconnects all the time, and data rate is as bad as the old "dialup" speed.
Looks like only way to fix is A) Update this phone to Android 4.1.2 - all other carriers have done this, or B) give us a phone that works, like the Galaxy S4.
I sent you my contact info, and open support ticket number, so hopefully you can expedite this. Support has promised to call me back twice but has not. Latest support rep promised to call me back next Monday, so we'll see. After that I'll be speaking to a retention specialist, who seems to be the only ones authorized to send out S4's (new, not refurbished).
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
Hi LogicSmith,
We received your private message and one of our managers will be reaching out to you shortly.
Thanks!
Nicole K.
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fbertran97
Contributor
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1 Message
11 years ago
For all of those who have this problem with your samsung smartphone. what happens is that samsung has an auto reject list function on their smartphones which automatically blocks some contacts to which you deny calls from. This function is activated by defaul, but you can always go to the phone icon on your SG. Then hit the "MENU" key and scroll down to the "CALL SETTINGS" then go to "CALL REJECTION" and set "AUTO REJECT MODE" to OFF. You can always check your auto reject list.
Hope this works for all of you.
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LogicSmith
Mentor
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37 Messages
11 years ago
Interesting...never knew this setting existed. I have turned it off, will see if calls now get through.
However, on all of the calls that get rejected (that I know about), the same caller rings through sometimes, so if this is the cause, it's sporadic in which callers it rejects.
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