Teacher
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1 Message
Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
m.a.s.e
Scholar
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90 Messages
11 years ago
the APN solution is not a solution at all.
the reason why u get the emergency calls is cause the phone is looking for the APN config each time it searches for a network.
and get "confused"
the code i gave is going directly into the phone hard coded configuration, not necessarily the "rom configuration" and disable LTE altogether permanently.
thats why it works.
its like unlocking your phone for any SIM (which can be done for free, if they will allow me to post instructions i will, but something tell me they will not).
but, as you said. both are NOT a solution.
we are being charged for LTE usage, while in fact if we are on LTE it result in a 700$ paperweight.....
JB 4.2 is out for a really long time now, but we all need for ATT to add their bloatware to the ROM before they release it...
that same bloatware that actually broke the LTE on the phone....
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skoda77
Voyager
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1 Message
11 years ago
Just wanted to add Atlanta market to the list. My wife and I got Samsung Galaxy Express phones back in mid January and have since had constant issues with missing calls and excessively late texts. At times, we can call the other's phone and it won't get the call. We can wait five minutes and the call will go through...wait five more and nothing again. And showing 3+ steady bars the whole time on both phones (and steady LTE).
We've both tried the APN workaround, but it's buggy at best. As several people have already noted, more calls come through, but we're frequently losing data connection. This is not a solution (but thank you to the people who posted it - At least we're consistently getting calls now).
I've contacted ATT customer service and stopped by a store and neither have been helpful. Sim card was replaced in both phones w/ no change. A network ticket was supposedly opened a few weeks ago, but I still haven't heard anything.
Atlanta seems to be pretty well covered by ATT, but we've run into this issue all over north Atlanta. If we were in the boonies, I would expect something like this, but we're in a metro area w/ good coverage.
ATT - you need to fix this! I definitely want a refund for the lack of LTE, but more importantly, I want a functional phone! I bought the phones to make/get calls, emails, texts, AND use LTE data and I'm not able to! We're paying too much money to get shoddy service. I've been a customer for 6+ years and my wife even longer. But if this doesn't get fixed soon, I'm going back to Verizon.
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m.a.s.e
Scholar
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90 Messages
11 years ago
ATT Reps. any update on this?
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Ark42
Mentor
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53 Messages
11 years ago
Pretty sure this is happening to me too. Me and my wife both have Galaxy S3s and just yesterday I sent her a few text... no reply.. called... no answer. I waited around for 20 minutes wondering what was going on, since I knew she was at home, and she was expecting me to contact her. I finally opened VNC on my phone, connected to my home computer, and sent her an instant message from my home computer, to which she immediately replied, saying she had no texts or missed calls. Hours later, all of the texts came through to her phone all at once, but no notification of the missed calls.
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CleverUserName87
Tutor
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5 Messages
11 years ago
Anyway, something DOES need to be done... If I knew how to code, or how to compile a rom/radio, I'd be all over this. Its become an aggrivation. I've basically had to turn off my data service, which was the only reliable way to make sure that I receive all the calls that I need to receive.
I agree with the others, we need to hear an exact timeline from AT&T, with a verifiable name attached to it. Sorry, but Jamileh and Taylarie we need someone above you to respond here.
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m.a.s.e
Scholar
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90 Messages
11 years ago
I requested oh so many tines for this to be escalated.
I am confident 200% we will be hushed until jelly bean 4.2 will be officially released by att.
Just FYI, 4.2.1 had been out for some time now. but att is notorious in being super slow.
In customer service, repair or push updates....
I highly doubt we will hear back with an official response and I highly doubt we will get a resolution before4.2 will be out.
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TIGERFAN133
Explorer
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17 Messages
11 years ago
I would like to thank m.a.s.e. for the code workaround. For the first time in a year I have a reliable working phone, if not LTE. You have done more for me here than AT&T has in a year.
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m.a.s.e
Scholar
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90 Messages
11 years ago
Wish I could do more
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Ark42
Mentor
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53 Messages
11 years ago
Does this issue only affect JB 4.1.1, or ICS 4.0 too? I didn't notice it until recently, but only my phone has been updated to JB 4.1.1. My wife's is still on the stock ICS 4.0. Also, LTE was only recently (Jan 1, 2013 I think) turned on in Grand Rapids, MI...
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m.a.s.e
Scholar
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90 Messages
11 years ago
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